Sundoori Vijayendar
Jagital
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
WFM Analyst
ICICI Bank Ltd
Hyderabad
08.2019 - 03.2022
- Working as Scheduler as WFM and scheduling process executive from last 2Years 6months in ICICI Bank Ltd
- Every week have to do schedule approximately 1500 employees as per organizational Requirement.
- Presently using with the Genesis WFM application we have to forecast and schedule for the officers according to organization requirement in different Shifts.
- Developed forecasting models using historical data and trends to generate accurate projections.
- Created reports on daily, weekly and monthly basis regarding employee attendance, payroll information.
- Coordinated with various stakeholders to develop staffing plans that meet operational requirements.
- Resolved complex issues related to employee scheduling conflicts or absences.
- Analyzed staffing levels, overtime and labor costs to ensure optimal workforce management.
- Monitored performance metrics such as shrinkage, adherence and schedule completion rate against set targets.
Dialer -Analyst
HSBC Data processing Centre
05.2022
- From 21st May 2022 working as Dialer Analyst in HSBC Data processing Centre as Dialer-Analyst
- Managing the volume of calls made & received on daily basis
- Need to make the team exceptionally busy throughout the day for business needs
- Ensure to Adherence to call plans & agreed upon strategy plans for different collection markets & Sales markets As per the call plans need to start the different delinquent account contact lists in dialer and needs to monitor the list and stops once reached the targets
- Prepare the Dial plans & reports as per requirement
- Need to monitor the Inbound & Outbound performances, communicate with the stakeholders
- If anything shown in call queue will inform Operations
- Every month need to prepare the KPI data using Cognos C9 and organize a governance call with stakeholders of market and Regional team to discuss the market performance & suggestions
- As a supervisor managing the team in the absence of Manager and ensure everything will be fine.
Education
B Tech - CE -
Vivekananda institute of technology & Science - KNR
08.2018
Intermediate-M.P.C -
Sri Vani Co-operative Junior college, Jagtial
05.2014
SSC -
Siddhartha high school, Jagtial
05.2012
Skills
- Workforce Management
- Capacity Planning
- Time Management
- Critical Thinking
- Maintaining Service Levels
- MS Office
- Analytical skills
Personal Information
- Father's Name: S Shankar
- Date of Birth: 06/02/97
- Marital Status: Single
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Cricket
- Music
- Movies
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Dialer -Analyst
HSBC Data processing Centre
05.2022
WFM Analyst
ICICI Bank Ltd
08.2019 - 03.2022
B Tech - CE -
Vivekananda institute of technology & Science - KNR
Intermediate-M.P.C -
Sri Vani Co-operative Junior college, Jagtial
SSC -
Siddhartha high school, Jagtial
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