Bhavin Patel

1. Created job postings on corporate website and other online platforms for maximum visibility.
2. Ensured compliance with all applicable laws related to employment practices.
3. Maintained relationships with external recruiters and staffing agencies to source candidates.
4. Conducting end-to-end recruitment processes in alignment with client SOPs, from candidate sourcing to onboarding.
5. Utilizing various job portals and platforms to search for suitable candidates.
6. Screening candidates before and after interviews to ensure they meet client requirements.
7. Verifying candidate documents to validate qualifications and eligibility for employment.
8. Coordinating interview schedules with clients and candidates to facilitate the hiring process.
9. Proactively sourcing candidates to fill emergency shifts when needed.
10. Adhering to General Data Protection Regulation (GDPR) guidelines to ensure the confidentiality and security of candidate data.

11. Demonstrating experience in handling out-of-hours recruitment activities to meet urgent staffing needs.

1. Developed and implemented strategies to increase sales and market share.

2. Attended tradeshows and conferences to network with potential clients.

3. Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

4. Researched target markets to understand the needs of current and potential customers.

5. Negotiated contracts with vendors, suppliers, partners, and customers.

6. Collaborated with marketing team members to design promotional materials.

7. Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.

8. Analyzed customer feedback to identify areas for improvement in products and services offered.

9. Organized meetings between senior management and prospective customers.

10. Created presentations to attract new business opportunities.

11. Identified potential clients, built relationships, and negotiated contracts.

12. Drafted proposals for prospects in response to their requests for information.

13. Maintained open and ongoing communication with clients to meet needs and expectations.

14. Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

15. Developed short-term and long-term vision and strategy to achieve targeted sales objectives.

16. Leveraged cold calling, in-person visits and referrals to build leads.

17. Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.

18. Implemented CRM strategies to improve customer engagement and retention.

19. Identified new customers through pipelining, pre-qualification and territory analysis and management.

20. Sales, marketing and implementation of Zoho CRM, HRMS, BOOKS, etc.

1. Supervising a team of 24 resources and ensuring their productivity and efficiency.

2. Familiarizing yourself with process requirements outlined in client documents and providing training to your team before project kick-off.

3. Engaging in cold calling to understand the needs of tenants and landlords, aiming to upsell or cross-sell properties.

4. Utilizing mass email campaigns to market available properties for sales and rental purposes.

5. Recording buyer and seller preferences in CRM systems for future lead nurturing.

6. Conducting weekly client meetings to address challenges and plan strategies moving forward.

7. Performing random process audits to maintain the quality of work.

8. Reviewing and auditing weekly and monthly client reports for accuracy and completeness.

9. Providing feedback and coaching to team members to improve performance.

10. Conducting process training sessions for new hires.

11. Handling administrative tasks for the team.

12. Monitoring desk time reports for accurate client billing.

13. Coordinating client visits to India.

14. Organizing weekly team bonding activities and refreshments to foster camaraderie.

15. Auditing department-wise incentives and sharing the results with clients for approval.

16. Creating process documents and training session videos for future reference.

17. Managing team leave requests to ensure adequate resource management.

18. Overseeing recruitment processes for various positions based on project and departmental requirements (e.g., Lettings, maintenance, accounts).

1. Leading a team engaged in cold calling to managers and higher-level prospects for IT products and services.

2. Utilizing LinkedIn Sales Navigator to identify relevant prospects from international companies in regions like USA, Canada, and UK.

3. Recording prospect requirements in CRM for future reference and tailored pitches.

4. Sending bulk emails to promote new IT products, services, and webinars.

5. Managing various core and non-core campaigns for international clients.

6. Conducting daily pre-shift briefing sessions for the team.

7. Providing updates on new and ongoing campaigns to the team.

8. Listening to calls and providing feedback to associates for performance improvement.

9. Offering query and floor support to associates as needed.

10. Generating daily and monthly campaign reports for analysis and review.

11. Delivering client files to management as required.

12. Compiling and submitting daily and monthly attendance reports to management and HR.

13. Providing product and process coaching to new associates.

14. Overseeing data mining activities from primary or secondary sources.

15. Conducting surveys with managers and above-level contacts based on predefined questionnaires.

16. Conducting product and marketing research and analysis to support sales efforts.

17. Engaging in marketing and pre-sale activities tailored for USA clients.

1. Conducting end-to-end recruitment processes in alignment with client SOPs, from candidate sourcing to onboarding.

2. Utilizing various job portals and platforms to search for suitable candidates.

3. Screening candidates before and after interviews to ensure they meet client requirements.

4. Verifying candidate documents to validate qualifications and eligibility for employment.

5. Coordinating interview schedules with clients and candidates to facilitate the hiring process.

6. Proactively sourcing candidates to fill emergency shifts when needed.

7. Adhering to General Data Protection Regulation (GDPR) guidelines to ensure the confidentiality and security of candidate data.

8. Demonstrating experience in handling out-of-hours recruitment activities to meet urgent staffing needs.

1. Overseeing the sales process, including sales calls, document pick-up, and ensuring adherence to client SOPs (Standard Operating Procedures).

2. Conducting audits to maintain process integrity and quality standards.

3. Providing daily and monthly sales reports to the client to track performance.

4. Holding monthly and quarterly performance review meetings with the client to discuss achievements and areas for improvement.

5. Managing manpower recruitment to ensure adequate staffing levels and coordinating monthly payouts to associates in collaboration with relevant teams.

6. Engaging in out-of-office sales activities to meet and exceed sales targets, such as promotional events, networking, and other initiatives aimed at expanding the customer base and increasing revenue.

1. Coordinating the pickup, audit, data entry, and processing of customer application forms across 20 locations.

2. Providing daily and monthly reports on document processing to the client, segmented by location.

3. Ensuring adherence to client Standard Operating Procedures (SOPs) throughout the document processing.

4. Generating monthly quality and Turnaround Time (TAT) reports for the client.

5. Conducting monthly and quarterly performance reviews with both internal management and the client.

6. Performing monthly visits to each location to assess the health of the document processing procedures.

7. Managing manpower recruitment and coordinating monthly payouts to associates in collaboration with relevant teams.

8. Handling monthly client billing for the services provided.

9. Conducting yearly performance appraisals for the team to evaluate individual and collective performance and set goals for the future.

1. Ensuring associates adhere to client-provided Standard Operating Procedures (SOPs) to maintain process integrity.

2. Providing feedback and coaching to associates based on errors identified in both internal and external quality assessments.

3. Conducting training and cross-training sessions to address process and sub-process needs and enhance team competency.

4. Participating in calibration sessions with the client to align on quality standards and expectations.

5. Handling client calls for updates on new processes and clarification of associate queries.

6. Generating daily and monthly Management Information System (MIS) reports for internal and client review.

7. Conducting monthly and quarterly performance reviews with both internal management and the client.

8. Creating monthly team rosters to meet process requirements.

9. Managing monthly client billing in coordination with management.

10. Preparing process documents and reports for internal and external audits to ensure compliance.

11. Conducting mid-term and yearly performance appraisals for associates to monitor progress and provide feedback.

12. Leveraging Lean Green Belt Six Sigma training and certification to drive productivity and quality improvements, resulting in significant cost savings and efficiency gains.

13. Leading Kaizen projects aimed at reducing mortgage file processing time and achieving cost savings.

14. Conducting interviews for recruiting new associates based on process requirements.

15. Contributing to multiple projects, such as those with Nationstar Mortgage, USA, and Nielsen Mirrow Market Research, UK, demonstrating versatility and adaptability in different contexts.

1. Call monitoring based on quarterly team allocation to ensure consistency and fairness in assessment.

2. Providing constructive feedback and coaching to agents based on call monitoring results to improve performance.

3. Conducting calibration sessions with the operation team to align on quality standards and expectations.

4. Performing floor walks to assess the overall health of quality and customer service practices.

5. Implementing internal team contests aimed at improving customer satisfaction and boosting team morale.

6. Conducting monthly and quarterly performance reviews with your manager to assess progress and address any concerns.

7. Certifying new agents through training programs to ensure they meet quality standards before handling customer interactions independently.

8. Facilitating calibration sessions with external audit teams to ensure alignment on quality assessment criteria and standards.

1. Taking calls from corporate and government accounts, ensuring their needs are addressed promptly and efficiently.

2. Conducting call monitoring across all segments based on quarterly team allocations to maintain service quality standards.

3. Providing constructive feedback and coaching to agents based on call monitoring results to enhance their performance.

4. Facilitating calibration sessions with the operation team to ensure alignment on quality standards and expectations.

5. Organizing internal team contests aimed at improving customer satisfaction and fostering a competitive spirit among agents.

6. Conducting monthly and quarterly performance reviews with your manager to evaluate team performance and set goals.

7. Certifying new agents through comprehensive training programs to equip them with the necessary skills and knowledge.

8. Leading the training of new agents for a period of 15 days to ensure they are fully prepared for their roles.

9. Collaborating with external audit teams to ensure consistency and alignment in quality assessment criteria.

10. Developing and maintaining a Fatal dashboard for the Gujarat process, providing insights into critical issues and areas for improvement.

11. Creating and distributing Knowledge Bites on a weekly basis to refresh agents’ product and process knowledge, promoting continuous learning.

12. Working on projects like the Repeat Call Reduction initiative with your manager to address recurring issues and improve overall efficiency in handling customer queries.