BHAVNA BHARTI
Hyderabad
Summary
Results-oriented Service Relationship Manager with expertise in client relationship management and effective communication. Skilled in problem-solving and team collaboration, enhancing customer satisfaction through prompt inquiry resolution and staff training on best practices. Focused on delivering exceptional service and strengthening client connections.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Relationship Manager
Axis Bank
Hyderabad
03.2023 - Current
- Managed client inquiries, delivering effective solutions to enhance customer satisfaction.
- Managed customer relationships by providing timely responses to their queries.
- Assisted customers in understanding service features and benefits clearly.
- Coordinated communication between customers and internal teams to streamline service delivery.
- Documented client interactions using company-specific CRM software accurately.
- Monitored customer feedback to support service delivery and identify areas for improvement.
- Monitored service performance indicators, such as response times, resolution rates, and customer satisfaction scores.
- Maintained a high level of knowledge about current products and services offered by the organization.
- Facilitated training sessions for new staff on customer relationship practices.
Education
Bachelor of Science - Information Technology
Siliguri Institute of Technology
West Bengal03-2015
Skills
- Client relationship management
- Communication coordination
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Overcoming objections
Certification
NISM Series VI, NISM Series V-A
Post Graduate Diploma in Banking Services (Manipal)
Post Graduate Diploma in Banking Services (Manipal)
Timeline
Service Relationship Manager
Axis Bank
03.2023 - Current
Bachelor of Science - Information Technology
Siliguri Institute of Technology