Karuna Rohit Gawali
Mumbai
Summary
To seek challenging position in an industry that needs innovation, creativity, dedication and enable me to work in a challenging environment, leveraging my current knowledge and fostering creativity with many learning opportunities in Banking.
Experienced in managing high-net-worth client relationships within wealth banking, focusing on enhancing client satisfaction Developed strategies to address client inquiries and concerns, contributing to consistent improvements in service quality. Skilled in handling various banking products including savings accounts, current accounts, and fixed deposits, while ensuring month-on-month growth in account balances. Actively contributed to branch profitability by collaborating with team members to achieve collective goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Service Relationship Manager
Kotak Mahindra bank ltd
Mumbai
12.2021 - Current
- Cultivated strong customer relationships by proactively addressing inquiries and concerns, enhancing client satisfaction and loyalty.
- Developed and implemented strategies to identify and resolve service issues, driving consistent improvements in service quality.
- Managed customer relationships by providing timely responses to their queries.
- Established strong relationships with clients through regular, personalized communication.
SENIOR RELATIONSHIP MANAGER-Wealth Management
ICICI Bank Ltd
Mumbai
03.2016 - 11.2021
- Handling Wealth banking Clients since last 5 years 11 months.
- Managing Portfolio of Current, Savings and Salary Account of HNI clients.
- Ensuring increase in MAB and MEB Float month on month.
- Contacting HNI Banking, Current & Saving Account clients for servicing.
- Deals in the products such as Saving Bank Account, Current Account, Bulk Fixed Deposit for corporates, Third Party Distribution (Forex, Mutual Fund, General Insurance, & Life Insurance, Home Loan).
- Handling escalation mails and solving grievances of Customers by ensuring Customer satisfaction and retention.
- Contributed as an active team members of the branch in achieving branch profitability.
- Cultivated and maintained high-value client relationships, enhancing client satisfaction and retention within the wealth management sector.
Education
MBA - Master’s in Business Administration
Guru Nanak Institute Of Management Studies
BMS - Bachelors in Management Studies
A.V.College
VasaiHigher Secondary Examination -
A.V.College
VasaiSecondary School Examination -
A.V.S.Vidyamandir
Skills
- Basic Knowledge of MS-Office
- MS-CIT
- Finacle (I-Core)
- Forex (money to world)
- Client relationship management
- Service issue resolution
- Customer satisfaction
- High-net-worth client servicing
- Banking operations
Personal Information
- Date of Birth: 08/15/93
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Self Evaluation
- Go-Getter willing to work as a Team player & confidently lead a Team.
- Explore innovative skills in rendering high quality of work.
- Good exposure to quality processes.
- Excellent Presentation, communication skills and good attitude.
- Learn new things and implement the same at work.
Languages
Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Service Relationship Manager
Kotak Mahindra bank ltd
12.2021 - Current
SENIOR RELATIONSHIP MANAGER-Wealth Management
ICICI Bank Ltd
03.2016 - 11.2021
MBA - Master’s in Business Administration
Guru Nanak Institute Of Management Studies
BMS - Bachelors in Management Studies
A.V.College
Higher Secondary Examination -
A.V.College
Secondary School Examination -
A.V.S.Vidyamandir