Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Disclaimer
Personal Information
Timeline
Generic

Neetu Singh

CUSTMER RELATIONSHIP
Bhumkar Chowk

Summary

To work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development.

A Professional with an experience of more than 12+ years in handling the complete gamut of CRM activities seeking a middle level position in CRM department of a growing company.

Overview

14
14
years of professional experience
3
3
Languages

Work History

RELATIONSHIP MANAGER CRM

Godrej Properties Limited
03.2024 - Current
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
  • Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
  • Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
  • Implemented CRM best practices, improving data accuracy and usability for client management.
  • Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
  • Managed customer relations on ongoing basis to maximize customer retention.

MANAGER CRM

BRAMHACORP LIMITED
08.2019 - 03.2024

Executive CRM and Marketing

Enerrgia Skyi Developers
08.2017 - 07.2019

Senior Officer CRM

Bramhacorp Ltd
09.2013 - 07.2017

HR & Admin executive

Ecole Solitaire
01.2012 - 09.2013

senior executive HR

Job Shoppe
04.2011 - 12.2011

Education

MBA - HR & Marketing

EIILM University

B.A - Political Science, Honours

Burdwan University

H.S.C - undefined

W.B.C.H.S.E.

S.S.C - undefined

W.B.B.S.E.

Skills

Basic knowledge of MS-Office

Accomplishments

  • Good Conduct, Bramhacorp.Ltd, 2021-22
  • Warrior, Bramhacorp.Ltd, 2020-21
  • Management Appreciation, Bramhacorp.Ltd, 2016-17
  • Good Conduct, Bramhacorp.Ltd, 2015-16

Interests

Traveling
Listening music
Internet surfing

Disclaimer

I do here by declare that all the information mentioned above is true, correct and complete to the best of my knowledge.

Personal Information

  • Date of Birth: 01/17
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

RELATIONSHIP MANAGER CRM

Godrej Properties Limited
03.2024 - Current

MANAGER CRM

BRAMHACORP LIMITED
08.2019 - 03.2024

Executive CRM and Marketing

Enerrgia Skyi Developers
08.2017 - 07.2019

Senior Officer CRM

Bramhacorp Ltd
09.2013 - 07.2017

HR & Admin executive

Ecole Solitaire
01.2012 - 09.2013

senior executive HR

Job Shoppe
04.2011 - 12.2011

B.A - Political Science, Honours

Burdwan University

H.S.C - undefined

W.B.C.H.S.E.

S.S.C - undefined

W.B.B.S.E.

MBA - HR & Marketing

EIILM University

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