Bhavna Dhawan
Summary
Seasoned Delivery Leader/AVP with 20 years of expertise in catastrophic risk modeling, underwriting tools, pricing models, insurance process cycle and operational projects. Proven ability to lead cross-functional and global initiatives, streamline processes, and deliver high-quality solutions. Recognized for exceptional multitasking, stakeholder management, and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Delivery Leader / Senior AVP, Catastrophic Risk Modeling
AXA
Gurgaon
10.2005 - Current
- Lead a team of 170+ professionals across Gurgaon and Bangalore, specializing in underwriting tools, pricing models, and location management systems.
- Collaborated with global teams, including underwriting, Middle Office, Chief Underwriting Office, Strategic Solution Team, and IT.
- Directed cross-functional projects, including process transitions, mergers/acquisitions, and AI-driven initiatives.
- Standardized and improved operational processes, enhancing efficiency and accuracy.
- Delivered critical tools and systems: Pricing Tools, Location Management Tool, Risk Analysis Tools, and Workflow Systems.
- Designed and implemented employee development frameworks, agile models, and stakeholder engagement strategies.
- Ensured delivery excellence for catastrophic risk modeling across diverse regions and business lines, including Property, Casualty, Livestock, Arts & Species, and Sports & Leisure.
- Handled escalations with a focus on timely resolution and stakeholder satisfaction.
Officer Operations, Risk Management
Kotak Mahindra
Delhi
11.2004 - 09.2005
- Specialized in life insurance underwriting, serving HNI brokers and implementing risk assessment strategies.
- Trained in underwriting practices at the Mumbai headquarters.
- Enhanced operational efficiencies through cross-departmental collaboration.
Education
Master of Commerce -
Delhi University
Bachelor of Commerce (Hons) -
Delhi University, North Campus
Fellowship -
Insurance Institute of India
Skills
- Catastrophic Risk Modeling
- Underwriting Tools & Pricing Models
- Location Management Systems
- Project Management
- Strategic Planning
- End to end process mapping
- Process Governance
- Standardization
- Streamlining
- Cross-Functional Project Management
- Global Project Management
- Team Leadership
- Employee Engagement
- Transition Projects
- AI Projects
- Data Intake Projects
- Escalation Management
- Problem Solving
- Inclusion Initiatives
- Diversity Initiatives
- Location management
- Operational efficiency
- Cross-functional collaboration
- Stakeholder engagement
- Agile methodologies
- Escalation management
Certification
- Six Sigma Green Belt — American Society for Quality (ASQ)
- Innovation and Change Leadership Certification — Indian School of Business (ISB), Hyderabad
- Counseling Training — ICTRC (Institute of Counsellor Training, Research and Consultancy)
- Multiple Leadership Programs
Accomplishments
- Spearheaded catastrophic risk modeling operations across Europe, Asia Pacific, UK, and the Americas.
- Managed diverse teams of 170+ professionals, maintaining an attrition rate of less than 2%.
- Successfully transitioned processes during mergers/acquisitions and led inclusion and diversity initiatives.
Languages
- English, Fluent
- Hindi, Fluent
- French, A1 Level from Alliance Française
Roles And Responsibilities
Inclusion and Diversity India Lead, Promoted inclusion and diversity, fostering an equitable workplace environment.
Languages
English
First Language
French
Beginner
A1
Timeline
Senior Delivery Leader / Senior AVP, Catastrophic Risk Modeling
AXA
10.2005 - Current
Officer Operations, Risk Management
Kotak Mahindra
11.2004 - 09.2005
Master of Commerce -
Delhi University
Bachelor of Commerce (Hons) -
Delhi University, North Campus
Fellowship -
Insurance Institute of India
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