Bhavna Dusa

Started as a Knowledge Engineer, promoted to Subject Matter Expert. Supported a total of 12 New Joiner (NEE) + Production batches, ensuring smooth onboarding and knowledge transfer.

Professional Highlights:

• Acted as the SPOC for Engagement Activities, actively working towards enhancing the employee experience.
• Received awards in FY21 for Q1 Above and Beyond, H1 Star of Business, and H2 Star of Business.
• Awarded the Encore Award for Q1 in FY23.
• Recognized as the Best People - Engagement Champion.

Responsibilities:

• Provide expert advice, guidance, and solutions to support the team.
• Connect with team members individually to understand their challenges and collaborate on strategies to overcome them.
• Handle multiple customers and manage multiple accounts with quick responses and resolutions.
• Proficient in using tools like LiveEngage, RightTouch, and web apps.
• Adapt quickly to new promotions, process updates and tools.
• Prioritize providing end-to-end resolutions and value-added services.
• Demonstrate excellent interpersonal and communication skills.
• Maintain a positive attitude and attention to detail.

Responsibilities:

• Cold call potential customers
• Sell residential projects
• Attend meetings and close sales
• Research and analyze sales options
• Develop relationships with prospects and brokers.

Responsibilities :

• Process policy servicing requests accurately and promptly
• Implement a needs-based selling approach
• Achieve sales and revival collections targets
• Monitor and evaluate target achievement against expectations.

Responsibilities :

• Provided support in pre-sales activities, assisting the sales team.
• Cold call potential customers.
• Sell company products.

Responsibilities:

• Provide assistance and support to administrative staff in their daily operations.
• Assist and collaborate with sales and marketing teams.
• Support sales staff in managing and documenting customer accounts.
• Aid inventory controlling staff in maintaining accurate inventory records.
• Assist front office staff in ensuring a clean and organized office environment.
• Assist in preparing, scheduling, and organizing meetings, events, and appointments.