Bhavna Goyal
Bathinda
Summary
Resourceful and adaptable Content & Digital Marketing Coordinator with experience in leading small teams, managing academic and marketing content projects for international clients, and ensuring high-quality deliverables on tight deadlines. Strong communicator with excellent research, coordination, and project support skills. Actively upskilling in Project Management and Data Analytics to transition into Project Coordination and Product Support roles in growth-focused organizations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager – Content & Digital Marketing
High1 Digital
Bathinda
04.2024 - Current
- Lead a small team of content writers and digital creatives to deliver high-quality academic and marketing assignments for overseas clients.
- Coordinate day-to-day tasks, client briefs, project schedules, and content quality checks.
- Manage workflow between clients, the content team, and coordinators to ensure smooth operations.
- Provide support in digital marketing campaigns, basic social media planning, and research tasks.
- Support the onboarding and training of new team members.
Office Administrator
Gurukul Infosystems
Bathinda
01.2024 - 04.2024
- Managed daily office operations, student registrations, fee collection, and class coordination for a local computer training center.
- Handled basic record-keeping and provided front-desk support.
Technical Support Associate
EClerx (Comcast Process)
Chandigarh
08.2023 - 12.2023
- Resolved customer inquiries through effective communication and technical troubleshooting.
- Assisted customers in navigating software and hardware issues with confidence.
- Documented support interactions accurately in internal ticketing systems.
- Collaborated with team members to share knowledge and improve service quality.
- Conducted follow-up calls to ensure customer satisfaction and issue resolution.
Quality Analyst (Microbiologist)
Gavya Milk Specialities Pvt Ltd
Thamangarh
02.2022 - 06.2023
- Analyzed quality data to identify trends and improve product quality.
- Conducted regular inspections of production processes and equipment.
- Collaborated with teams to develop and implement quality assurance procedures.
- Documented findings from quality tests and audits for compliance reports.
- Assisted in training staff on quality standards and best practices.
Education
Bachelor of Technology - Food Science
Guru Nanak Dev University
Amritsar07-2020
Skills
- Project coordination basics
- Content writing and editing
- Research and quality control
- Digital marketing support
- MS Office (Word, Excel, PowerPoint)
- Canva (Basic)
- Communication and team management
- Client handling and support
Certification
- Introduction to Data Analytics — Meta, Coursera (2025)
- Project Manage Your Life: How to Use PM Methodologies to Organize Anything — LinkedIn Learning (2025)
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager – Content & Digital Marketing
High1 Digital
04.2024 - Current
Office Administrator
Gurukul Infosystems
01.2024 - 04.2024
Technical Support Associate
EClerx (Comcast Process)
08.2023 - 12.2023
Quality Analyst (Microbiologist)
Gavya Milk Specialities Pvt Ltd
02.2022 - 06.2023
Bachelor of Technology - Food Science
Guru Nanak Dev University
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