Bhavna Parasuram
Bangalore
Summary
Goal-oriented person dedicated to meeting team performance objectives and achieving business goals. Offering more than 11 years of experience in the Banking industry. Good communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
Work History
Customer Alignment Coach
ANZ Support Services
06.2022 - Current
- Guide and lead a team of 15 members in Home Loans Retail Lending to maintain high productivity and performance metrics.
- Maximize performance by monitoring daily activities and coaching team members.
- Evaluate employee performance and convey constructive feedback to improve performance.
- Work closely with Production coaches and other team leaders to ensure team and business priorities are met.
- Communicate clearly to keep everyone on same page and working toward established business goals.
- Resolve complaints by finding solutions and decreasing escalations to improve service levels.
- Responsible for leave planning and management, coaching team members, work allocation, etc.
Senior Credit Assessment Officer
ANZ Support Services
01.2015 - 06.2022
- Undertaking appraisals for loan proposals by ensuring credit policies and underwriting guidelines are adhered to.
- Ensuring productivity and quality targets are met.
- Interacting with brokers in order to resolve queries, understand the requirements of the customer and communicate the decision.
- Liaising with senior credit managers to understand whether an application that does not fall within policy can be considered on the basis of merit.
- Preparing a report on the basis of analysis of customer data.
Credit Manager
Kotak Mahindra Bank
10.2013 - 08.2014
- Undertook appraisals of credit proposals for Cash Credit, Overdraft, Letter of Credit, LC Bill Discounting, Bank Guarantee, Forward Contact and other Working Capital products
- Interacted with clients to understand their business model
- Prepared a credit report on the basis of financial and business analysis
- Coordinated with different teams such as Sales, Technical and Legal in order to ensure timely sanction and disbursement of cases
- Coordinated with the client and stock auditor for completing stock audits and rolling out summary report of the same
- Ensured timely payment to the stock auditor
Relationship Manager
Kotak Mahindra Bank
06.2012 - 10.2013
- Acquired new clients in need of working capital funding
- Undertook financial analysis of a company’s performance over a period of time and assessed its creditworthiness and requirement for funds
- Fulfilled the working capital requirements of customers of six branches in Bangalore
- Fore-fronted the sales operations from sales team, branch, LAP, BL and other alternate channels
- Effectively coordinated with branch banking for resolving customer service issues
- Effectively coordinated with Credit team for structuring the deal till disbursement
- Post disbursement servicing of the clients’ requirement
- Managed a portfolio of customers and ensured timely servicing
- Undertook branch training on Working Capital products
- Ensured timely submission of stock statements and completion of audits
Education
MBA - Finance
Alliance University
Bengaluru, India2012
B.Com (Hons.) -
St. Xavier’s College
Kolkata2009
Pratt Memorial School
Kolkata, India2006
Languages
English
Hindi
Tamil
Timeline
Customer Alignment Coach
ANZ Support Services
06.2022 - Current
Senior Credit Assessment Officer
ANZ Support Services
01.2015 - 06.2022
Credit Manager
Kotak Mahindra Bank
10.2013 - 08.2014
Relationship Manager
Kotak Mahindra Bank
06.2012 - 10.2013
MBA - Finance
Alliance University
B.Com (Hons.) -
St. Xavier’s College
Pratt Memorial School
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