Hi, I’m
Bhavneet Singh
Travel Sales Consultant
New Delhi
Summary
Experienced travel consultant prepared for senior role. Proven track record in itinerary planning, client relationship management, and booking systems. Strong focus on team collaboration and achieving results, adapting flexibly to client and team needs. Reliable problem solver with excellent communication and organizational skills.
Overview
8
years of professional experience
Work History
Dyninno
Senior Travel Consultant
02.2023 - Current
Job overview
- Maximized sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Ensured profitability, verifying quote accuracy before issuance to the client.
- Used travel agency software to explore customers' purchasing options, offering clear comparisons, and securing the best possible deals.
- Strived to reach set sales and revenue targets.
- Tracked flight prices to secure the best possible prices for customer trips.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
Zomato
Sr. Associate (Merchant Delight
11.2017 - 02.2023
Job overview
- Assisting restaurant partners with growth of their outlets/Operational issues
- Generating revenue for the company by selling AD campaigns and various othepromotional campaigns
- Onboarding new outlets to the platform
- Handling critical social/legal/stakeholders level escalations raised raised byrestaurant partners
- Previous profile:
- Worked in chargebacks and disputes team
- Assisting restaurant partners with their order settlements/disputes
- Worked upon payment disputes raised by the customers
- Worked on full RCA on disputed transactions and checked with frauds team asand when required
- Worked in OPs team as Acting Team Lead to Manage multiple partner sites toensure smooth Chat Flow and good customer experience
- Worked with Customer Delight Priority Team for 8 months handled escalationsraised to/by the users though social/legal channels or stakeholders and providedresolution with good CSAT
- Worked as chat support associate for about a year
- Handled chats for India, UAE and Lebnon, assisted users with theirqueries/complaints
- Provided resolution with good customer satisfaction rate and bagged lot ofappreciations through emails and social media handles
- Maintained chat quality over 90% throughout the year
- OBJECTIVE
- EXPERIENCE
Education
Vinayaka Missions Sikkim University
B.Com
Skills
Expert itinerary planning
Timeline
Senior Travel Consultant
Dyninno
02.2023 - Current
Sr. Associate (Merchant Delight
Zomato
11.2017 - 02.2023
Vinayaka Missions Sikkim University
B.Com