Mahek Vyas
Ahmedabad
Summary
Dynamic Senior Travel Consultant with New Way Tourism, recognized for exceptional customer service and complex problem-solving. Leveraged multilingual proficiency to enhance client relations and drive revenue growth through tailored travel packages. Achieved significant upselling success while fostering strong vendor partnerships, ensuring seamless travel experiences and high client satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Travel Consultant
New Way Tourism
03.2022 - 07.2023
- Used computer systems to print tickets and travel itineraries.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Used company and vendor marketing resources to educate customers and close sales.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Followed up with customers to increase customer service with travel plans.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Assisted in the development of new product offerings based on emerging trends in luxury travel experiences.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
Travel Consultant
Explore World
06.2017 - 02.2022
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
MBA - Marketing Management
Jaipur National University
Jaipur, India06-2021
Bachelor's Of Commerce - Accounting And Finance
NP Arts & Commerce College
Keshod, India03-2017
Skills
- Time management mastery
- Exceptional customer service
- Multilingual proficiency
- Training and mentoring
- Complex Problem-solving
- Expert itinerary planning
- Strong salesmanship
- Client relations
- Itinerary planning
- Client relationship building
- Mentoring and training
- Package sales
- Reservations booking
- Customized travel package
Languages
Gujarati
Advanced (C1)
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Senior Travel Consultant
New Way Tourism
03.2022 - 07.2023
Travel Consultant
Explore World
06.2017 - 02.2022
MBA - Marketing Management
Jaipur National University
Bachelor's Of Commerce - Accounting And Finance
NP Arts & Commerce College
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