Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Bhavnish Kumar Sharma

Bhavnish Kumar Sharma

Sales Manager
Zirakpur Mohali (SAS Nagar)

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

5
5
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Sales Manager

WhiteHat Jr
Gurugram
09.2022 - 11.2022
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

International Business Development

WheeBox
Gurugram
04.2022 - 09.2022
  • Collaborated with sales and marketing departments to support client acquisition.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Spearheaded market research initiatives to identify potential international market in GCC / AFRICA / KENYA / EGYPT.
  • B2B and B2C region to work and create leads on it.

Customer Service Subject Matter Expert

Optum Global Solutions
Noida
10.2019 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times over telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-check and Review team level queries related to claims which were processed and gave proper resolution to team. Approximately 35 employees assigned with same.

Claim Associate

Optum Global Solutions
Noida
06.2017 - 09.2019
  • Followed up with customers on unresolved issues.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Identified and reported potential fraud or abuse related to claims to protect system's integrity.
  • Responded to customer inquiries, providing detailed explanations of medical insurance policies and claims processes at level 4 appeals.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Verified client information by analyzing existing evidence on file.
  • Calculated adjustments, premiums and refunds.
  • Checked documentation for accuracy and validity on updated systems.

Education

Bachelor of Science - Electronic And Communication Engineering

RAYAT & BAHRA Institute of Engineering
Mohali, India
06.2012 - 2016.05

High School Diploma -

Government Model Senior Secondary School
Chandigarh, India
04.2011 - 2012.05

Skills

    Sales processes

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Certification

Linux

Software

Tableau

Microsoft Office suite

C & C

Google Hangouts

Timeline

Sales Manager

WhiteHat Jr
09.2022 - 11.2022

International Business Development

WheeBox
04.2022 - 09.2022

Customer Service Subject Matter Expert

Optum Global Solutions
10.2019 - 04.2022

Claim Associate

Optum Global Solutions
06.2017 - 09.2019

Bachelor of Science - Electronic And Communication Engineering

RAYAT & BAHRA Institute of Engineering
06.2012 - 2016.05

High School Diploma -

Government Model Senior Secondary School
04.2011 - 2012.05

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Bhavnish Kumar SharmaSales Manager