Bhavya D N

• Maintained accurate records of paid time off, sick leave, and vacation accruals for timely distribution of benefits.
• Continuously improved knowledge of relevant software applications through participation in training sessions and workshops .
• Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills .
• Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
• Coordinated efforts across multiple departments during mergers or acquisitions to ensure seamless integration of new employees into existing payroll systems.
• Reduced overpayments by implementing a robust system of checks and balances throughout the entire payroll processing cycle.
• Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
• Working with software like PeopleSoft and resolving the case IDs

as per the employee's request.

• Tax compliance, such as IRD forms like KiwiSaver, IRD district court, IRD student loan deductions, tax code changes, garnishment, and Indian tax query.
• Processing Australia and New Zealand payroll, including manual payment, transactive batch release, superannuation change, childcare deduction, and Tool of Trade Allowance.
• Processing the bulk uploads in the system as per the inputs from various departments, and calculating the overpayment, Tool of Trade Vehicle deductions.
• Handling employee queries and escalations in advance, and helping employees by resolving their requirements.
• Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
• Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
• Resolved payroll discrepancies quickly and successfully.
• Improved emergency resolution processes to save time.
• Provided customer service to employees regarding payroll inquiries and issues.

1. Payroll activities.

• Attendance data for the particular month to capture the loss of pay and accurate attendance of employees.
• Closing payroll with a zero discrepancy.
• Giving punching access in a biometric system for new joiners, creating R-smart ID login for the staff, and giving access to view their attendance, leave, and overtime records.
• Daily attendance downloading in a BOS software system.
• Updating records of new joiners and left employees' details.
• Taking queries and resolving the queries of staff regarding payroll issues.
• Updating and maintaining the overtime, holiday, absence, and training records of staff.
• Night shift allowance and staff record of night shift allowance.

2. Purchasing activities.

• Plan and estimate procurement needs and requirements.
• Keep check on the vendor for stationary personnel, and coordinate with their supervisor for any issues.
• Vendor Management (Coordinating all vendors for smooth operation).
• Keeping a checklist for all vendors (weekly checklist and monthly audit checklist).
• Keep and secure records and files of goods ordered, bought, and received.
• Prepare and process requests and purchase orders for supplies.
• Raising purchase orders and tracking invoices.
• Furnishing logistics requirements, like stationery.
• Verification of the monthly invoice of the service crew.
• Generating a purchase order in BOS and maintaining records of POs.

3. Training Activities

• Scheduling the training programs.
• Provide and coordinate training programs.
• Nominating staff for a particular airline's training.

• Telecalling – Post-service follow-ups and service reminders to the clients.
• Attending inbound calls.
• Preparing presentations for meetings.
• Preparing daily reports and submitting them to the GM and Maruti Regional Office.
• Preparation of Monthly CSI Review Meetings for Maruti Suzuki.
• Maintaining quality reports, the entire workshop (service center) is in accordance with ISO norms.
• Telecalling JDP Survey customers.
• Updating and sending the CCR to the MSIL.
• Hands-on experience with Maruti Suzuki’s Customized Software (DMS Package System).
• Conducting camps and other events.