Summary
Overview
Work History
Education
Skills
PROFESSIONAL ACHIEVEMENTS
Timeline
Generic

BHAVYA SHAH

Business Analyst
Mumbai,MH

Summary

Professional business analyst with strong focus on data analysis, requirement gathering, and process improvement. Known for collaborative teamwork and adapting to evolving project needs. Skilled in utilizing analytical tools, creating insightful reports, and delivering actionable recommendations. Dependable and results-driven, ensuring consistent achievement of project goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Sales Consultant

ConnectNow
11.2022 - 08.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Identified and qualified potential customers through various channels for their utility services (Electricity, gas, Wi-Fi and water) using salesforce and internal tools.
  • Assisted stakeholders in ad hoc projects for testing and implementing new process development on salesforce and provided feedback for improvement
  • Maintained >80% NPS score for the month for customer satisfaction
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Junior Business Analyst

CPM Australia
08.2020 - 09.2022
  • Created reports as per client requirement using Tableau and Power BI to implement business critical decisions (Dashboards, Heat Map, Summarized reports).
  • Automated weekly data cleaning process on excel using Tableau Prep which reduced the processing time by >80%.
  • Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.
  • Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decision making.
  • Reduced time spent on manual reporting tasks through the creation of automated reports utilizing SQL queries combined with Excel functions.
  • Utilized MS Excel, SQL and other reporting tools to author accurate queries and generated reports for large data sets.

Business Analyst Intern

Nufarm
05.2020 - 07.2020
  • Supported the development of user stories, ensuring alignment with overall project goals and objectives.
  • Collaborated with cross-functional teams to gather, analyze, and document business requirements.
  • Created visual representations of data findings using various chart types for presentations to stakeholders.
  • Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
  • Streamlined database organization with thorough data cleaning, ensuring efficient access to valuable information using excel.

Customer Service Representative

Uber & UberEATS Australia
04.2018 - 05.2020
  • Successfully enrolled new drivers and delivery personnel daily through phone calls and in-person meetings, utilizing the company's internal software
  • Meticulously recorded and documented incidents involving drivers using the JIRA system as needed
  • Provided courteous and helpful support to drivers during vehicle inspections and assisted them in submitting necessary government license applications
  • Demonstrated understanding and compassion towards frustrated users while effectively resolving their issues and addressing their concerns
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Operations Consultant

Uber & UberEATS India
08.2016 - 09.2017
  • Successfully closed deals with restaurant partners in the local market by managing the entire sales process and guiding their business growth on the Uber Eats platform
  • Effectively communicated the value proposition of Uber Eats and its latest offerings to restaurant partners, enabling them to achieve their business objectives
  • Led a team of 3 individuals in a successful car dealership project
  • Successfully cultivated and maintained strong client relationships with both prospective and existing customers

Education

Master of Business Analytics - Business Analytics

Deakin University
11.2017 - 08.2019

Bachelor of Commerce - Business Economics

L.S Raheja College of Arts And Commerce
Mumbai
03.2025 - 03.2027

Skills

Tableau and Tableau Prep

PROFESSIONAL ACHIEVEMENTS

▪ Merit Performance Award, 2021 (Retail Safari)

▪ Employee of the Month, 2016 (Uber Australia)

Timeline

Bachelor of Commerce - Business Economics

L.S Raheja College of Arts And Commerce
03.2025 - 03.2027

Sales Consultant

ConnectNow
11.2022 - 08.2023

Junior Business Analyst

CPM Australia
08.2020 - 09.2022

Business Analyst Intern

Nufarm
05.2020 - 07.2020

Customer Service Representative

Uber & UberEATS Australia
04.2018 - 05.2020

Master of Business Analytics - Business Analytics

Deakin University
11.2017 - 08.2019

Operations Consultant

Uber & UberEATS India
08.2016 - 09.2017

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BHAVYA SHAHBusiness Analyst