Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Projects
Trainings
Timeline
Generic

Bhavyashree C

Bangalore

Summary

Goal-oriented Network & Svc Operation Senior Analystsuccessfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

11
11
years of professional experience

Work History

Network & Svc Operation Senior Analyst

Accenture pvt ltd
Bangalore
04.2017 - Current
  • Installed, configured and maintained various network hardware devices such as routers, switches and firewalls.
  • Troubleshooted complex network related issues including performance degradation and packet loss.
  • Provided technical support for users experiencing problems with their networks or applications running on them.
  • Developed scripts to automate routine tasks such as backups, monitoring.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Maintained accurate records of employee attendance and task completion times.

Network & Svc Operation Senior Analyst

Zenpower Technology LTD
Bangalore
11.2014 - 03.2017
  • Provided technical support to customers via phone, email and online chat.
  • Developed and maintained customer relationships through effective communication and problem solving skills.
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Conducted remote sessions using remote access tools to investigate system errors.
  • Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.

Network & Svc Operation Senior Analyst

Infosys BPO
Bangalore
08.2013 - 10.2014
  • Maintained customer accounts by preparing monthly billing statements, responding to inquiries, and resolving discrepancies.
  • Updated customer information in the accounting system on a regular basis.
  • Coordinated with other departments to resolve any billing issues or disputes promptly.
  • Participated in meetings with vendors regarding billing matters.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

B.E - Telecommunications

APS College of Engineering
BENGALURU
06-2013

Skills

  • OSI Network Layers
  • IP Addressing and Subnetting
  • Routing Protocols
  • Hardware and Software Repair
  • Technical Infrastructure Migration
  • Cisco Wireless Routers and Switches
  • Troubleshooting Methods
  • Network Configuration
  • Root Cause Analysis
  • Teamwork and Collaboration
  • Continuous Improvement
  • Problem-Solving Aptitude
  • Excellent Communication
  • Decision-Making
  • Client Management
  • Stakeholder Communication

Languages

English
First Language

Accomplishments

  • · Best employee award, 2018; company: Accenture -. This award recognizes the Top 1% of the people in Accenture's Operation's team and is issued once in a year.

Projects

College Project: Hardware implementation of Vedic mathematics using RC6 algorithm in FPGA kit.

  • Real time application using hardware implementation and Optimization of arithmetic operations.

Trainings

  • Completed Network Associate training in Hardware, Networking and CCNA at Glisten Project Solutions, Bangalore.
  • Completed training in CCNA, CCNP from Networkers home ,Bangalore.

Timeline

Network & Svc Operation Senior Analyst

Accenture pvt ltd
04.2017 - Current

Network & Svc Operation Senior Analyst

Zenpower Technology LTD
11.2014 - 03.2017

Network & Svc Operation Senior Analyst

Infosys BPO
08.2013 - 10.2014

B.E - Telecommunications

APS College of Engineering
Bhavyashree C