Bhavyashree Rao
Bangalore,KA
Summary
Determined Quality Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Quality Specialist
Amazon
12.2020 - Current
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Improved overall product quality by conducting thorough audits and identifying areas for improvement.
- Supported continuous improvement efforts by analyzing audit findings and recommending corrective actions
- Reduced customer complaints by implementing robust quality control measures during the auditing process
- Collaborated with cross-functional teams to address identified quality issues, resulting in more efficient processes and improved products
- Maintained accurate records of audit findings, allowing for effective tracking of progress toward quality goals and identification of recurring issues
- Provided training to production personnel on quality assurance best practices, contributing to a culture of continuous improvement throughout the organization
- · Developed comprehensive reports summarizing audit results, enabling management to make informed decisions about resource allocation and process improvements.
- · Championed a proactive approach to problem-solving by anticipating potential issues before they escalated into larger problems, ultimately minimizing disruptions in production schedules.
- Identified various risks and errors to propose corrective action to decision makers.
- Created standard operating procedures which team across the world followed during audits and helped in identifying errors
- Handled planning and budgeting for audit engagements
- Developed and implemented corrective actions to bring business areas in line with standards
- · Consulted decision-makers to gather information and, resolve audit-related problems.
Quality Analyst
Amazon
12.2019 - 11.2020
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Senior Associate, Compliance Operations
Amazon
04.2018 - 11.2019
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Responsible for understanding Amazon's product attribute policy as well as the legal environment that applies to the product Amazon offers for sale and ensuring safety and compliance is embedded in end-to-end processes
- Piloted Food safety for Bangalore Compliance with a team of three associates.I have taken the ownership to handle the team and build solutions to establish the process. We onboarded three processes. During the transition phase, I was responsible for setting up operation metrics.
- Build CAPA for Food safety and Quality improvement intiatives
Catalog Associate
Amazon
06.2015 - 03.2018
- Streamlined catalog processes for increased efficiency by collaborating with cross-functional teams.
- Enhanced catalog accuracy by diligently reviewing product information and identifying discrepancies.
- Assisted in training new Catalog Associates, sharing expertise on best practices and company guidelines.
- Contributed to the development of standardized procedures for catalog management, reducing errors and improving consistency.
- Part of the worldwide transport classification team and built expertise in multiple sub-processes within Dangerous goods(DG) team.
- Worked closely with FC Associates to ensure products are labeled correctly while transport and shipping.
- On boarded CLP in Romania and Poland. Responsible for providing audit support for both nodes for transition
Education
BBA - Finance
Alvas Educational Foundation
Mangalore, India03.2015
Skills
- Customer Satisfaction
- Design of Experiments
- Corrective Actions
- Product Inspection
- Quality Management Systems
- Process Improvement
- Root Cause Analysis
- Sampling Plans
- Quality Metrics
- Preventive Actions
- Documentation and Reporting
- Performance Monitoring
- Correction Action Planning
- Team Collaboration
- Data Analysis
- Sampling
- Decision-Making
- Problem-Solving Skills
Languages
English
Timeline
Quality Specialist
Amazon
12.2020 - Current
Quality Analyst
Amazon
12.2019 - 11.2020
Senior Associate, Compliance Operations
Amazon
04.2018 - 11.2019
Catalog Associate
Amazon
06.2015 - 03.2018
BBA - Finance
Alvas Educational Foundation
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