Nishan N
Mangaluru
Summary
Experienced professional in HR operations with a strong track record of success. Skilled in leveraging knowledge and experience to drive organizational success. Committed to contributing to the growth and achievement of the company I join.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon Development Center India
06.2023 - Current
- Following standard operating procedures (SOP) to perform manual audits and resolve outliers/exceptions of end to end product delivery process
- Maintain track record of audits, extracting feedbacks and ensure compliance for error redundancy
- Systematically escalating problems to the relevant owners & teams according to pre-determined process of the audits
- Working in a collaborative environment & contributing to the growth of the respective team & program by brainstorming of ideas and implementation
US Case Specialist
Amazon Development Center India
10.2021 - 05.2023
- Managed with engaging in inbound and outbound calls from North American fulfillment center employees
- Also as a case manager, holistically worked on short term disability benefit under EOHC programme comprising of tasks such as initiation of cases, documentation reminders, payroll and case closures
- Issued tickets to external resources for the issues beyond scope and coordinated with internal sources such as ERC for further management of cases
Education
PGDM - Marketing & Human Resource Management
SDM Institute For Management Development
Mysore01-2021
BBM - Business Administration and Management
SDM College of Business Management
Mangalore01.2018
Skills
- HR Operations
- Customer service
- Quality improvements
- Employee relations
- Customer Satisfaction
- Application audits
Hobbies and Interests
- Dancing
- Content creation
- Working out
Certification
- Certification in Excel & Advanced Excel by Manipal institute of computer education.
- Introduction to Virtual Reality by Goldsmiths, University of London.
Affiliations
Impact of COVID-19 on business performance of Tata motors
- Studied the impact of performance of automobile sector in India due to COVID-19 pandemic
- Examined the profitability status, sales and marketing strategy and analyzed decision making process of Tata motors.
Timeline
Quality Specialist
Amazon Development Center India
06.2023 - Current
US Case Specialist
Amazon Development Center India
10.2021 - 05.2023
PGDM - Marketing & Human Resource Management
SDM Institute For Management Development
BBM - Business Administration and Management
SDM College of Business Management
Similar Profiles
G Vamshi KrishnaG Vamshi Krishna
Technical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. LtdTechnical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. Ltd
Amrutha Raju GAmrutha Raju G
Sales Specialist AGL- US at Amazon Development Center India Private LimitedSales Specialist AGL- US at Amazon Development Center India Private Limited
Sydamma BusharajuSydamma Busharaju
Sr. Associate, Data Management at Amazon Development Center India Pvt. LtdSr. Associate, Data Management at Amazon Development Center India Pvt. Ltd
FARZANA PARVEENFARZANA PARVEEN
Team Manager – (NA Sales Tax – Student Chat and Woot) at Amazon Development Center, India Pvt. Ltd.Team Manager – (NA Sales Tax – Student Chat and Woot) at Amazon Development Center, India Pvt. Ltd.
Amisha ShettyAmisha Shetty
Software Development Engineer 2, Frontend Engineering at 7EDGE Private LimitedSoftware Development Engineer 2, Frontend Engineering at 7EDGE Private Limited