Nishan N
Mangaluru
Summary
Experienced professional in HR operations with a strong track record of success. Skilled in leveraging knowledge and experience to drive organizational success. Committed to contributing to the growth and achievement of the company I join.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon Development Center India
06.2023 - Current
- Following standard operating procedures (SOP) to perform manual audits and resolve outliers/exceptions of end to end product delivery process
- Maintain track record of audits, extracting feedbacks and ensure compliance for error redundancy
- Systematically escalating problems to the relevant owners & teams according to pre-determined process of the audits
- Working in a collaborative environment & contributing to the growth of the respective team & program by brainstorming of ideas and implementation
US Case Specialist
Amazon Development Center India
10.2021 - 05.2023
- Managed with engaging in inbound and outbound calls from North American fulfillment center employees
- Also as a case manager, holistically worked on short term disability benefit under EOHC programme comprising of tasks such as initiation of cases, documentation reminders, payroll and case closures
- Issued tickets to external resources for the issues beyond scope and coordinated with internal sources such as ERC for further management of cases
Education
PGDM - Marketing & Human Resource Management
SDM Institute For Management Development
Mysore01-2021
BBM - Business Administration and Management
SDM College of Business Management
Mangalore01.2018
Skills
- HR Operations
- Customer service
- Quality improvements
- Employee relations
- Customer Satisfaction
- Application audits
Hobbies and Interests
- Dancing
- Content creation
- Working out
Certification
- Certification in Excel & Advanced Excel by Manipal institute of computer education.
- Introduction to Virtual Reality by Goldsmiths, University of London.
Affiliations
Impact of COVID-19 on business performance of Tata motors
- Studied the impact of performance of automobile sector in India due to COVID-19 pandemic
- Examined the profitability status, sales and marketing strategy and analyzed decision making process of Tata motors.
Timeline
Quality Specialist
Amazon Development Center India
06.2023 - Current
US Case Specialist
Amazon Development Center India
10.2021 - 05.2023
PGDM - Marketing & Human Resource Management
SDM Institute For Management Development
BBM - Business Administration and Management
SDM College of Business Management
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