BHAWANA BHATT
Sr. ServiceNow Developer (Certified Technical Architect)
Haldwani
Summary
SUMMARY
- Result driven ServiceNow professional with 9+ years experience ITSM, Custom Application, GRC, SecOps, Performance Analytics
- Presently working as an Solution Architect serving in the IT GRC department for Accenture ATCI.
- My credentials include Certified Technical Architect (CTA), Certified Implementation Specialist (CIS) in Vulnerability Response, Security Incident Response, Third Party Risk Management, Discovery, Certified Application Developer (CAD), Certified System Administrator (CSA), Micro certification in Performance Analytics
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Security Delivery Associate Manager
Accenture
07.2021 - Current
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Designed and implemented enterprise-wide ServiceNow architecture, ensuring scalability and performance for multiple clients.
- Architected custom applications, workflows, and integrations, aligning with business needs.
- Established best practices, coding standards, and governance frameworks for platform stability.
- Collaborated with stakeholders to gather requirements and translate them into technical solutions.
- Provided technical leadership and mentorship to development teams.
- Demonstrated new functionalities/features of various products to the client
- Implementation of Security Incident Response, Vulnerability Response (IVR, AVR, CVR), Integrated Risk Management, Business Continuity Management, Privacy Management
- Integration with with various external systems like Splunk, Remedy, Crowdstrike, Tenable, Qualys, AquaSec, Palo Alto etc for data ingestion and containment
- Integration with various external tools using mid server to push and pull updates
- Customize, design and implement new functionality using Business Rules, Script Include, UI action, UI page, Client Script
- Automating standard process of SIR resolution via playbooks using workflows and process automation designer
- Built and enhanced service portal widgets for an improved user experience.
- Built and enhance various components of different workspaces available in GRC and SecOps suite.
- Ensured performance optimization and instance health, troubleshooting slow scripts and queries.
- Worked in an Agile/DevOps environment, collaborating with stakeholders to deliver scalable solutions.
- Creation of training material and documentation
Sr Infra Developer
Cognizant Technology Solutions
11.2019 - 07.2021
- Implementation of SecOps application, Security Incident Response and Vulnerability Management
- Integration with various third-party tools like Splunk, Dome 9, Qualys to create/manage incidents/Vulnerabilities.
- Creation of flow designer to automate response task creation process
- Building and enhancing various the UI pages in SIR and vulnerability to introduce and populate new fields.
- Implementation of GRC practices, Risk Management, GDPR DPIA accelerator, Policy & Compliance Management, and Audit Management.
- Creation of portal pages and widget to create risk from portal.
- Creation of Macros and UI page for giving detail information of the fields and process.
- Implementing customer DPIA process
- Designing structure to store customer policy/standards.
- Customize, design and implement new functionality using Business Rules, Script Include, UI action, UI page, Client Script.
- Integration of ServiceNow with JIRA through CAMEL using REST message and scripted REST API.
- Custom application for Security Incident Management, Supply Chain (Vendor) Management and Vulnerability Management.
- Automate creation of Vulnerability ticket from scan file leveraging Import set & Transform map functionality.
- Creation of portal pages and widget to create and update a vendor from portal.
- Creation of portal pages and widget to view and fill assessment from portal.
- Implementation of ITIL practices, Incident, Change, Problem, Knowledge.
- Implementation of SRMS module and creation of Workflows, UI Policies, UI Action Client Scripts for easy/medium/complex Service Catalog items.
- Integration of serviceNow with Azure & SSO for user provisioning & authentication.
- Integration with third party tools through, Intune, SCCM, Zenoss for CMDB population and incident creation
- Implementation of ServiceNow Language and Chat-bot feature
Analyst - ServiceNow
HCL Technologies
02.2017 - 11.2019
- Experience on working in a multi domain (multi-tenant) instance, managing 60+ customer.
- Implementation of ITIL practices, Incident, Change, Problem, Knowledge etc.
- Customize, design and implement new functionality using Business Rules, Script Include, UI action.
- Creation of Workflows, UI Policies, UI Action Client Scripts for easy/medium/complex Service Catalog items.
- Integration of service now with LDAP/Azure & SSO for user provisioning & authentication.
- Integration with third party tools through, import set API, REST web service. Eg - user creation/updation through IAM, Incident creation/updation from other ITSM application.
- Creating Inbound action (Email to incident (creation and updation) / Email to SR (creation)).
- Creating email notification.
- Creating UI pages, public survey UI page which users can access without logging into ServiceNow
- Secure applications against access by unauthorized users and applications through ACL
- Automation of day-to-day admin task eg- User, Group, CMDB upload, Role and group assignation through Scripts and import set/transform map.
- Subject Matter expert on Incident Management, Change Management Process, Release management and Knowledge article.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
- Manage data with Tables, the CMDB, Import Sets, and Update Sets.
- Defining Service Level Agreements
- Creating reports through database view’s.
- Experience in ServiceNow platform upgrade, resolving bugs, communicating with QA team, communicating with HI support, production deployment.
- Knowledge of Service Portal, creating widget and menu item using servicenow API’s and AngularJS
- Knowledge of Javascript, HTML, CSS, bootstrap, Jelly.
Analyst
HCL Technologies
04.2016 - 01.2017
- Infrastructure Monitoring using SCOM 2012, Solarwinds, HP SIM, ILO, Moogsoft.
- Monitoring Backup jobs using EMC AVAMAR.
- Perform basic troubleshooting on Windows and Linux machines.
- Coordinating with MIM and technical tracks during SEV 1,2 issues for resolution.
Associate
Wipro Ltd
09.2015 - 04.2016
- Handling technical queries related to broadband, phone, TV.
Education
Bachelor of Technology - Information Technology
Graphic Era Hill University
07.2011 - 07.2015
10+2 - PCM
St. Paul’s Sen. Sec. School
01.2010 - 01.2011
High School -
St. Paul’s Sen. Sec. School
01.2008 - 01.2009
Skills
ServiceNow
Javascript
HTML
CSS
Angular
REST & SOAP
Accomplishments
- ServiceNow Certified Technical Architect
- ServiceNow CSA Certification
- ServiceNow CAD Certification
- ServiceNow Implementation Specialist – Vulnerability Response
- ServiceNow Implementation Specialist – Security Incident Response
- ServiceNow Implementation Specialist – Third-Party Risk Management
- ServiceNow Implementation Specialist - Discovery
- ITIL V3 Foundation Certification in IT Service Management
Timeline
Security Delivery Associate Manager
Accenture
07.2021 - Current
Sr Infra Developer
Cognizant Technology Solutions
11.2019 - 07.2021
Analyst - ServiceNow
HCL Technologies
02.2017 - 11.2019
Analyst
HCL Technologies
04.2016 - 01.2017
Associate
Wipro Ltd
09.2015 - 04.2016
Bachelor of Technology - Information Technology
Graphic Era Hill University
07.2011 - 07.2015
10+2 - PCM
St. Paul’s Sen. Sec. School
01.2010 - 01.2011
High School -
St. Paul’s Sen. Sec. School
01.2008 - 01.2009
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