BHAWNA JOSHI
INDORE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader - CRM Operations
Teleperformance
Indore
07.2021 - Current
- Developed and implemented CRM operations procedures to ensure customer satisfaction.
- Conducted regular meetings with team members to review performance and provide feedback.
- Monitored daily workflow of the CRM operations team, identified areas for improvement and took corrective action as needed.
- Collaborated closely with other departments to ensure smooth functioning of the CRM operations process.
- Resolved customer complaints promptly by providing appropriate solutions or escalations as required.
- Answered customer queries and handled complaints.
Social Media Intern
Ashman Foundation
New Delhi & Pune
06.2020 - 11.2020
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Responded to comments and questions from followers in an engaging way that encouraged community building.
- Scheduled postings for optimal reach according to best practices guidelines.
Education
High School Diploma -
Kendriya Vidyalaya
New Delhi04-2017
B.Com - Commerce
MDU
Skills
- Staff Development
- Team Management
- Meeting facilitation
- Campaign Management
- Customer Support
- Communications management
- Team building
- Problem-Solving
- Task Prioritization
- Decision-Making
- Time Management
- Customer Complaint Resolution
Certification
- Continuously being best team leader in the process for last 5 months.
Timeline
Team Leader - CRM Operations
Teleperformance
07.2021 - Current
Social Media Intern
Ashman Foundation
06.2020 - 11.2020
High School Diploma -
Kendriya Vidyalaya
B.Com - Commerce
MDU
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