Mohit Kadyan
Summary
Dedicated and results-driven professional with extensive experience in leadership and team management roles. Proven track record of successfully leading teams to achieve goals and deliver exceptional results. Seeking a challenging opportunity as a Team Leader where I can leverage my skills and experience to drive team performance and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Team Leader - CRM Operations
Taskus
Gurugram
02.2022 - Current
- Successfully managed and led a team of 15-20 individuals, overseeing their performance, development, and productivity.
- Implemented strategic initiatives to improve team efficiency and meet performance targets.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Facilitated training sessions and workshops to enhance team members' skills and knowledge.
- Collaborated with other team leads and management to achieve departmental objectives.
Subject Matter Expert (Temp. Role)
Taskus
Gurugram
05.2022 - 10.2022
- Demonstrated subject matter expertise in customer service and client product.
- Assisted team members with complex issues and escalated concerns as necessary.
- Provided training sessions to new customer service staff on best practices.
Customer Service Teammate
Taskus
Gurugram
02.2022 - 05.2022
- Provided high-quality support to customers in a food delivery process.
- Met and exceeded performance targets consistently.
- Collaborated with team members and supervisors to address challenges and improve processes.
- Managed incoming calls, emails, and chat in a timely manner.
Senior Customer Service Representative
Concentrix Daksh Ltd.
DakshConcentrixGurugram
09.2018 - 09.2021
- Delivered exceptional support to customers on Amazon web services.
- Resolved customer queries and issues via chat, email and incoming calls promptly and effectively.
- Maintained a high level of customer satisfaction through quality service delivery.
Education
Bachelor of Arts -
Indra Gandhi National Open University
New Delhi, India06-2021
High School Diploma -
National Institute of Open Schooling
04-2018
Skills
- Team Management
- Staff Development
- Decision-Making
- Client Relationship Management
Technical Skills
- Google Suite
- Microsoft Excel
- Power BI
- Salesforce
Timeline
Subject Matter Expert (Temp. Role)
Taskus
05.2022 - 10.2022
Team Leader - CRM Operations
Taskus
02.2022 - Current
Customer Service Teammate
Taskus
02.2022 - 05.2022
Senior Customer Service Representative
Concentrix Daksh Ltd.
09.2018 - 09.2021
Bachelor of Arts -
Indra Gandhi National Open University
High School Diploma -
National Institute of Open Schooling
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