Devraj Mudaliar
Pune
Summary
Dynamic Team Leader with extensive experience at Credence Resource Management, excelling in customer relationship management and process improvement. Proven track record in mentoring staff and enhancing customer engagement strategies, resulting in increased satisfaction. Skilled in data analysis and effective communication, driving operational efficiency and fostering cross-departmental collaboration.
Results-driven Team Leader in CRM Operations known for high productivity and efficient task completion. Possess specialized skills in customer relationship management software, data analysis, and process optimization. Excel at leadership, communication, and problem-solving to enhance team performance and achieve operational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader - CRM Operations
Credence Resource Management
Pune
03.2014 - 09.2025
- Led CRM operations team to enhance customer engagement strategies.
- Developed training programs for staff on CRM software utilization.
- Coordinated cross-departmental communication to align customer service objectives.
- Analyzed customer feedback to identify operational improvements in processes.
- Implemented new CRM tools to streamline data management and reporting.
- Mentored junior team members in effective CRM practices and techniques.
- Facilitated regular meetings to discuss project updates and team performance.
- Managed escalated customer inquiries to ensure timely resolutions and satisfaction.
- Developed strategies for improving customer service levels within the organization.
- Reviewed existing systems for efficiency improvements and recommended changes where appropriate.
- Provided guidance and support to team members on technical issues related to the CRM system.
- Ensured compliance with all applicable regulations related to the CRM operations team.
- Collaborated closely with other departments to ensure smooth functioning of the CRM operations process.
- Analyzed data collected from customers through surveys, questionnaires or other sources in order to identify trends or patterns that could be used for better decision making.
- Assigned tasks to individual team members based on their skill sets and workloads.
- Implemented processes for monitoring customer feedback in order to improve services provided by the organization.
- Established KPIs for measuring the performance of the CRM operations team and monitored progress against them regularly.
- Trained new employees on how to use the CRM system effectively.
- Monitored daily workflow of the CRM operations team, identified areas for improvement and took corrective action as needed.
- Conducted regular meetings with team members to review performance and provide feedback.
- Resolved customer complaints promptly by providing appropriate solutions or escalations as required.
- Created reports on operational performance metrics and presented them in management meetings.
Customer Service Representative
Bay Area Credit Service
Pune
04.2010 - 03.2014
- Assisted customers with account inquiries and service requests.
- Resolved customer complaints through effective problem-solving techniques.
- Managed account updates and maintained accurate customer records.
- Handled incoming calls and provided timely assistance to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Department Manager
West Side
Pune
11.2001 - 01.2010
- Managed daily operations to ensure efficient workflow and staff productivity.
- Oversaw team performance, providing guidance and support to employees.
- Developed training programs to enhance employee skills and knowledge.
- Implemented inventory management systems to optimize stock levels.
- Coordinated scheduling to meet departmental needs and staff availability.
- Facilitated communication between departments for improved collaboration.
- Conducted performance evaluations to assess team effectiveness and growth.
- Resolved operational issues promptly to maintain service quality standards.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Utilized excellent math skills to maintain accurate inventory levels.
- Balanced workloads to meet targets without overtaxing employees.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Resolved customer complaints and issues promptly and professionally.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Managed daily operations, ensuring efficient workflow and productivity.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Commerce ( B.COM ) - Commerce
North East Frontier
West Slang 07.2019 - 08.2022
Balaji Education Institute
Hubli St Joseph Boys School
Pune Skills
- Customer segmentation
- Compliance management
- Data analysis
- Process improvement
- Team leadership
- Cross-departmental collaboration
- Performance metrics
- Customer relationship management
- Effective communication
- Conflict resolution
- Mentoring and coaching
- Staff development
- Team management
- Lead nurturing
- Goal setting
- Professionalism
- Teamwork
- Prepare detailed reports
- Time management abilities
- Relationship building
Timeline
Bachelor of Commerce ( B.COM ) - Commerce
North East Frontier
07.2019 - 08.2022
Team Leader - CRM Operations
Credence Resource Management
03.2014 - 09.2025
Customer Service Representative
Bay Area Credit Service
04.2010 - 03.2014
Department Manager
West Side
11.2001 - 01.2010
Balaji Education Institute
St Joseph Boys School