Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Personal information
Timeline
Generic

Gaurav Bhel

Patiala

Summary

Data-driven Sales Operations Specialist with demonstrated success streamlining sales process to maximize efficiency. Interprets high-level sales strategies and translates into system and process requirements to support execution and business impact. Proven CRM subject matter expert with experience creating reports and managing dashboards to extract key business insights. Competitive individual with extensive background as Sales Supervisor in both retail & non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader, Sales Operations

TELEPERFORMANCE
Mohali
07.2021 - Current
  • Provided daily direction and guidance to team members in Sales Operations.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Identified opportunities for process optimization within the department.
  • Resolved customer complaints quickly and efficiently.
  • Ensured compliance with company policies related to safety, security, and privacy regulations.
  • Coached team members on best practices for achieving success in their roles.
  • Conducted regular performance reviews with team members to assess strengths and weaknesses.
  • Evaluated data from surveys to determine customer satisfaction levels.
  • Provided technical support when necessary to resolve system issues or errors.
  • Directed and supervised staff performance.

Medical Representative

DWD PHARMACEUTICALS.
Patiala
  • Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
  • Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
  • Monitored inventory levels at retail outlets ensuring adequate stock was available at all times.

Rural Sales Associate

TATA DOCOMO TELE SERVICES LTD.
Patiala
  • Developed and implemented sales strategies to increase customer base in rural areas.
  • Conducted market research to identify potential customers and develop promotional materials.
  • Provided product information, pricing and availability to customers.
  • Negotiated contracts with vendors to ensure competitive prices for products purchased by customers.
  • Maintained accurate records of all sales transactions, customer contacts and follow-up activities.

SUPERVISOR & ACCOUNTANT

MUKESH RANJAN CONTRACTORS
Patiala
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

AUDITOR

CROP CHEMICALS INDIA LTD
Chandigarh
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Identified discrepancies in financial documents, investigated causes, and proposed solutions.
  • Assisted in preparing audit plans based on established objectives and standards.
  • Provided guidance on improving internal controls over business processes.

Education

B.Com - Commerce

Punjabi University
Patiala | Punjab
06-2015

12th Grade - Commerce

Sri Guru Hari Krishan Sen. Sec. School
Patiala | Punjab
05-2012

Matriculation -

Play Ways High School
Patiala | Punjab
05-2010

Skills

  • Territory Management
  • Coaching and Mentoring
  • Sales Strategy Implementation
  • Sales analytics
  • Soft skills specialist
  • Customer Segmentation
  • Employee Performance Evaluations
  • Orientation and training
  • Customer rapport
  • Customer Relations
  • Workload Management
  • Staff Development
  • Microsoft Office expertise
  • Staff Supervision
  • Team motivation
  • Workforce Planning
  • Product Knowledge
  • Critical Thinking
  • Technical Support

Affiliations

  • Apart from being in my work life i like to write rhymes as per my real life experiences.
  • I love to watch movies, I mostly watch Hollywood movies & some Bollywood movies as well depends on the genre.
  • I am a tech enthusiast & I am always on lookout for latest products, Even though i buy barely any of them but i like to keep knowledge about latest tech.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

  • TOPS certified as required to be a Team Lead in Teleperformance.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Personal information

  • Date of birth :- 05-30-1994
  • Marital status :- Single
  • Father name :- Late Mr. Harish Bhel
  • Nationality :- Indian

Timeline

Team Leader, Sales Operations

TELEPERFORMANCE
07.2021 - Current

Medical Representative

DWD PHARMACEUTICALS.

Rural Sales Associate

TATA DOCOMO TELE SERVICES LTD.

SUPERVISOR & ACCOUNTANT

MUKESH RANJAN CONTRACTORS

AUDITOR

CROP CHEMICALS INDIA LTD

B.Com - Commerce

Punjabi University

12th Grade - Commerce

Sri Guru Hari Krishan Sen. Sec. School

Matriculation -

Play Ways High School

Similar Profiles

CREATE PROFILE
Gaurav Bhel