Cooking
Navdeep Kaur
Team Leader
New Delhi,DL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Team Leader - CRM Operations
StarTek
03.2025 - Current
- Conducted regular reviews of team performance metrics, identifying areas requiring improvement or development opportunities.
- Reduced customer complaints by implementing proactive measures to address common issues.
- Championed a customer-centric approach within the team, driving continuous improvement efforts in service delivery.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
- Mentored junior staff members to support their professional growth and strengthen the skills within the team.
- Created a positive work environment by fostering open communication and encouraging teamwork.
- Established clear goals for the team, providing direction and motivation towards achieving those objectives.
Relationship Manager
StarTek
07.2023 - 03.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Customer Service Representative
Teleperformance
09.2020 - 02.2023
- Worked 3 months in inbound process and afterwards moved to the outbound process
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Trainer
Teleperformance
09.2021 - 11.2021
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Boosted training session effectiveness with integration of multimedia tools.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Bachelor of Science - Statistics
Mata Sundri College For Women, University of Delhi
New Delhi, India 04.2001 -
Senior Secondary - Senior Secondary Schooling
S.S. Mota Singh Senior Secondary Model School
New Delhi, India 04.2001 -
High School Diploma -
S.S. Mota Singh Senior Secondary Model School
New Delhi, India 04.2001 -
Skills
Team management
Interests
Travelling and Explore new places to Eat
Loves to Listen Music
Timeline
Team Leader - CRM Operations
StarTek
03.2025 - Current
Relationship Manager
StarTek
07.2023 - 03.2025
Trainer
Teleperformance
09.2021 - 11.2021
Customer Service Representative
Teleperformance
09.2020 - 02.2023
Bachelor of Science - Statistics
Mata Sundri College For Women, University of Delhi
04.2001 -
Senior Secondary - Senior Secondary Schooling
S.S. Mota Singh Senior Secondary Model School
04.2001 -
High School Diploma -
S.S. Mota Singh Senior Secondary Model School
04.2001 -
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