Bhawna Khanna
Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Lead Analyst
American Express
11.2016 - Current
- Link between issuers and acquirers, ensuring seamless communication and transaction processing
- Receive and analyze dispute requests from issuers, coordinate with acquirers, and ensure timely resolution while maintaining process integrity
- Actively engage with cross-functional teams to address queries, mentor team members, and streamline processes such as network adjustments, chargebacks, and refunds
- Demonstrate proficiency in handling various tools including AMEX products (Safe key, Raw Data, GRRCN), Salesforce, and RPA (Blue Prism), contributing to process automation and efficiency
- Report the project statistics to clients and business partners and maintaining high-quality transaction reporting to ensure customer satisfaction and meet SLAs.
Assistant Manager
Axis Bank
12.2015 - 07.2016
- Analysing client portfolios
- Operational and sales functions within the organization, ensuring smooth processes and optimal performance
- Demonstrates adeptness in handling client issues by efficiently processing cheques and resolving queries, showcasing a deep understanding of client needs and concerns
- Building tailored-made investment portfolio for the customer ensuring maximum revenue for them.
Education
Post Graduate Diploma in Management (Finance and Marketing) -
JIMS Kalkaji
01.2016 - 04.2018
B. Com (Pass) - undefined
Bharti College, Delhi University
01.2013 - 04.2016
Skills
Advanced Excel
Data Quality Management
Credit Card Operations
Client relationship
Stakeholder Management
Credit card expertise
Fraud prevention
Dispute Resolution
Credit analysis
Internship Experience
- 8 weeks internship program on “The Impact of Working Capital on the Profitability of the company” with Escorts Securities Ltd.
- 4 weeks mentorship program on Live Project “On call and Online Selling of Vegetables” at CSC
- Live Project with the NGO (Umeed)
Timeline
Lead Analyst
American Express
11.2016 - Current
Post Graduate Diploma in Management (Finance and Marketing) -
JIMS Kalkaji
01.2016 - 04.2018
Assistant Manager
Axis Bank
12.2015 - 07.2016
B. Com (Pass) - undefined
Bharti College, Delhi University
01.2013 - 04.2016