Summary
Overview
Work History
Education
Skills
Internship Experience
Timeline
Generic

Bhawna Khanna

Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Lead Analyst

American Express
11.2016 - Current
  • Link between issuers and acquirers, ensuring seamless communication and transaction processing
  • Receive and analyze dispute requests from issuers, coordinate with acquirers, and ensure timely resolution while maintaining process integrity
  • Actively engage with cross-functional teams to address queries, mentor team members, and streamline processes such as network adjustments, chargebacks, and refunds
  • Demonstrate proficiency in handling various tools including AMEX products (Safe key, Raw Data, GRRCN), Salesforce, and RPA (Blue Prism), contributing to process automation and efficiency
  • Report the project statistics to clients and business partners and maintaining high-quality transaction reporting to ensure customer satisfaction and meet SLAs.

Assistant Manager

Axis Bank
12.2015 - 07.2016
  • Analysing client portfolios
  • Operational and sales functions within the organization, ensuring smooth processes and optimal performance
  • Demonstrates adeptness in handling client issues by efficiently processing cheques and resolving queries, showcasing a deep understanding of client needs and concerns
  • Building tailored-made investment portfolio for the customer ensuring maximum revenue for them.

Education

Post Graduate Diploma in Management (Finance and Marketing) -

JIMS Kalkaji
01.2016 - 04.2018

B. Com (Pass) - undefined

Bharti College, Delhi University
01.2013 - 04.2016

Skills

Advanced Excel

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Internship Experience

  • 8 weeks internship program on “The Impact of Working Capital on the Profitability of the company” with Escorts Securities Ltd.
  • 4 weeks mentorship program on Live Project “On call and Online Selling of Vegetables” at CSC
  • Live Project with the NGO (Umeed)

Timeline

Lead Analyst

American Express
11.2016 - Current

Post Graduate Diploma in Management (Finance and Marketing) -

JIMS Kalkaji
01.2016 - 04.2018

Assistant Manager

Axis Bank
12.2015 - 07.2016

B. Com (Pass) - undefined

Bharti College, Delhi University
01.2013 - 04.2016

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Bhawna Khanna