Bhawna Kumari
New Delhi
Summary
Detail-oriented Order Management and Supply Chain Operations professional with over 9 years of experience in logistics and customer operations. Managed end-to-end order lifecycles, optimized backlogs, coordinated cross-functional teams, ensured SLA compliance, and drove process improvements across global regions. Demonstrated analytical and problem-solving skills to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Associate
Capgemini
Noida
09.2022 - Current
- Manage end-to-end order lifecycle for EMEA, AMER and APJ regions.
- Coordinate with planning, logistics, procurement and cross-functional teams to ensure timely fulfillment.
- Monitor backlog, shipment status and inventory constraints to reduce delays.
- Handle escalations, work orders and operational tickets while meeting SLA targets.
- Analyze operational data, prepare reports and support audits and business decisions.
- Manage alerts, service requests and exception handling in a fast-paced environment.
- Capgemini
Customer Care Executive
Tech Mahindra
Noida
04.2021 - 09.2022
- Provided email-based customer support, resolved account issues and maintained service quality.
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries and technical issues through various communication channels.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Relation offer
Hinduja Global solutions
Noida
09.2019 - 04.2021
- Enhanced customer satisfaction by resolving issues with informed and approachable service.
- Evaluated customer needs during interactions to deliver personalized solutions.
- Addressed Axis Bank customer concerns via phone and email, ensuring timely resolution.
Customer Care Executive
Tech Mahindra
Noida
08.2017 - 08.2019
- Resolved customer complaints through effective communication and problem-solving to maintain loyalty.
- Assisted customers with product inquiries and troubleshooting to ensure a positive user experience.
- Managed travel booking queries, cancellations, and refunds to enhance customer satisfaction.
Education
B.A. - English Honours
Delhi University
01-2016
Skills
- Supply Chain Operations
- Order Management
- Logistics Coordination
- Inventory & Backlog Management
- Global Supply Chain
- Performance metrics
- Process Improvement
- Process enhancement
- Work Order Management
- Inventory control
- MS Excel
- Documentation management
- Issue resolution
- Team collaboration
- Customer Operations
- Client Engagement
- Operational Excellence
Accomplishments
- Ranked #1 in production for three consecutive years.
- Received Quarterly Rewards and Recognition Awards.
- Awarded Best Employee Certificate.
- Achieved the highest annual performance rating at Paytm.
Hobbies and Interests
- Watching Web Series
- Reading Historical Books/Novels
- Internet Surfing
Timeline
Senior Associate
Capgemini
09.2022 - Current
Customer Care Executive
Tech Mahindra
04.2021 - 09.2022
Customer Relation offer
Hinduja Global solutions
09.2019 - 04.2021
Customer Care Executive
Tech Mahindra
08.2017 - 08.2019
B.A. - English Honours
Delhi University