Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sushmita Kulkarni

Bengaluru

Summary

Results-driven and detail-oriented professional with over five years of expertise in virtual bench management and resource allocation. Proven track record as a Single Point of Contact (SPOC) for managing virtual bench resources, ensuring optimal talent deployment across business units, while aligning workforce skills with project requirements. Recognized for effective communication skills, and the ability to build strong relationships with clients, teams, and stakeholders across various organizations. Committed to driving organizational success through strategic resource management and collaboration.

Overview

10
10
years of professional experience

Work History

Senior Associate

WIPRO
Bengaluru
11.2019 - Current
  • Managed Virtual Bench for a 10,000-employee enterprise, streamlining processes and structuring teams.
  • Forecasted business needs from a people supply perspective to optimize BHC fulfillment channels.
  • Collaborated with Sales Executives on SOW, PO, and CR renewals to ensure seamless client billing continuity.
  • Analyzed bench data predictively and historically to prevent revenue loss and identify trends.
  • Tracked employee billability and utilization for accurate revenue projections.
  • Built relationships with key leaders like Project Managers and Delivery Heads for effective resource planning.
  • Coordinated Warroom calls with IFPs to evaluate Virtual Bench before external hiring.
  • Prepared daily and monthly dashboards for presentation to Senior Management.

Support Analyst

WIPRO
Bengaluru
08.2017 - 10.2019
  • Streamlined delivery of data insights through Tableau by working with cross-functional teams.
  • Delivered round-the-clock support for Electronic Arts customers, resolving issues promptly.
  • Enhanced performance by optimizing dashboards and addressing Tableau Server/Desktop problems.
  • Applied three years of experience in business intelligence solutions to bolster user assistance.

Support Analyst

WIPRO
Bengaluru
08.2016 - 08.2017
  • Provided end-to-end support for J&J customer, ensuring seamless operations.
  • Resolved production issues while delivering technical support for QlikView data models and dashboards.
  • Troubleshot system errors by analyzing log files and addressing performance issues.
  • Supported QlikView data models and dashboards, enhancing user experience and functionality.

Developer

WIPRO
Bengaluru
11.2015 - 03.2016
  • Performed comprehensive assessment of customer needs to inform Electronic Voting System development.
    Engineered project using Java technology alongside Oracle Database in response to requirements.

Education

WASE-MTECH - Computer Engineering

BITS PILANI
Bengaluru
12-2019

Bachelor of Computer Applications - Computer Science

Vijaya Degree College
Bengaluru
04-2015

Skills

  • Resource pool management
  • Workforce forecasting
  • Talent deployment
  • People management
  • Stakeholder engagement
  • Delivery coordination
  • Conflict resolution
  • Team collaboration
  • Employee relations
  • Data reporting and analysis
  • Problem solving
  • Relationship building
  • Supply chain operations

Accomplishments

  • Business Unit Awards for Best Workforce Management Group – 2019

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
KANNADA
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2

Timeline

Senior Associate

WIPRO
11.2019 - Current

Support Analyst

WIPRO
08.2017 - 10.2019

Support Analyst

WIPRO
08.2016 - 08.2017

Developer

WIPRO
11.2015 - 03.2016

WASE-MTECH - Computer Engineering

BITS PILANI

Bachelor of Computer Applications - Computer Science

Vijaya Degree College

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Sushmita Kulkarni