Bhawna Manral
New Delhi
Summary
HR Operations professional with extensive experience at Wipro, specializing in process improvement and team leadership. Demonstrated success in enhancing data integrity and compliance while managing stakeholder escalations effectively. Proficient in HRIS tools, dedicated to achieving operational excellence through strategic collaboration and innovative solutions.
Overview
7
7
years of professional experience
Work History
Process Lead – HR Operations
Wipro
Gurugram
08.2024 - Current
- Process Improvement: Developed and maintained documentation for standard operating procedures.
- Client Collaboration: Led biweekly client calls to align HR processes with business objectives.
- Team Leadership: Managed 10+ HR professionals, ensuring 100% SLA compliance for all regions.
- Data Integrity: Conduct monthly HR data audits, improving accuracy, and mitigating compliance risks.
- Stakeholder Management: Resolved 95% of escalations within 24 hours by collaborating with payroll, legal, and business HR teams.
- Reporting & Analytics: Developed monthly HR dashboards to track KPIs (TAT, accuracy, and employee satisfaction).
Process Specialist
Wipro
Gurugram
07.2022 - 07.2024
- Employee Data Management: Maintained error-free records for over 7,000 employees on Workday.
- Ticketing System: Acted as the primary contact for Salesforce-based HR queries, achieving a 90% resolution rate within SLA.
- Streamlined benefits administration support and addressed employee inquiries efficiently.
- Conducted comprehensive onboarding and offboarding processes for new and departing employees.
- Identified procedural gaps and updated standard operating procedures to enhance compliance.
Senior Process Associate
Accenture
Gurugram
02.2021 - 04.2022
- Maintained knowledge of products and services to support customer needs effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Advisor
Concentrix
Gurugram
06.2019 - 12.2020
- Maintained up-to-date knowledge of product features and promotions.
- Processed transactions accurately using point-of-sale systems.
- Identified customer needs and tailored solutions accordingly.
Education
BA (English Honours) -
University of Delhi
12-2019
Skills
- HR Operations & Shared Services
- Employee Lifecycle Management
- HR Compliance & Labor Laws
- HRIS & Tools
- Process Improvement & SOP Development
- Payroll Coordination
- Offer Generation
- Termination letter & Benefits Administration
- Stakeholder & Escalation Management
- Team Leadership
- Technical Skills
- Productivity Tools
- Compliance
Projects
SOP revamp: streamlined outdated SOPs, reducing production errors by 15%, and ensuring 100% regulatory compliance
Languages
- Hindi (Fluent)
- English (Fluent)
Timeline
Process Lead – HR Operations
Wipro
08.2024 - Current
Process Specialist
Wipro
07.2022 - 07.2024
Senior Process Associate
Accenture
02.2021 - 04.2022
Sales Advisor
Concentrix
06.2019 - 12.2020
BA (English Honours) -
University of Delhi