Summary
Overview
Work History
Education
Skills
Timeline
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Bhawna Rajpurohit

Bhawna Rajpurohit

Ahmedabad

Summary

I am a dedicated service professional with a knack for building strong relationships and delivering outstanding customer service. I’m known for my organization, multitasking skills, and positive attitude. I thrive at turning leads into successful outcomes and consistently meeting targets. Passionate about providing top-notch service, I aim to create and maintain positive relationships with everyone I work with.

Overview

4
4
years of professional experience

Work History

Partner Relationship Manager

Join In Campus
Ahmedabad
02.2024 - Current
  • As a Partner Relationship Manager, I excel in nurturing new leads, transforming them into agents, providing them trainigs for the admission and visa processes,and guiding them through the application process for students seeking educational opportunities in European countries.
  • Created marketing materials to promote study abroad opportunities to campus community members.
  • Organized workshops related to cross-cultural communication strategies and study abroad programs.
  • Developed and implemented strategies for deepening relationships with existing partners.
  • Displayed strong telephone etiquette, effectively handling difficult calls..
  • Maintaining prompt submission of students' applications.

Service Counselor

Byjus Tuition Centre
Ahmedabad
04.2022 - 12.2023
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement at the Centre
  • Ensured smooth onboarding of newly admitted students by providing detailed information about the center, guiding them on how to use Learnstation and attend classes on their tablets, and troubleshooting any issues.
  • Handling customer queries over call chat and Emails, And resolving them.
  • I used Microsoft Word, Tableau, Ameyo, Salesforce, and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
  • Maintained positive relationships with students, faculty, alumni, and administration
  • Organizing different events for students at the centre
  • Preparing centre data and maintaining it.

Educational Counselor

K11
Ahmedabad
08.2021 - 02.2022
  • Handled 80 - 100 calls a day to address customer inquiries and close the sale over call.
  • Explained the institution's fee structure, amenities, courses offered, and facilities to prospective students and parents.
  • Converting leads into admissions over calls once their demo is booked
  • Meeting monthly and weekly targets

Educational Consultant

Bright Begins
Ahmedabad
09.2020 - 06.2021
  • Handled 80 - 100 calls a day to address customer inquiries and close the sale over call.
  • Explained the institution's fee structure, amenities, courses offered, and facilities to prospective students and parents.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed new student orientation programs to build excitement around transfer and enrollment
  • Achieved weekly and monthly targets

Education

Bachelor of Commerce - Commerce

Shaheed Bhagat Singh PG Government College
Madhya Pradesh
10-2021

High School Diploma -

Beersheba Internationa School
Madhya Pradesh
06-2018

Skills

  • Excellent Communication
  • Client Engagement
  • Relationship Building
  • Effective customer communication
  • Sales proficiency
  • Business Development
  • Consultative Selling
  • Product Knowledge
  • Public Speaking

Timeline

Partner Relationship Manager

Join In Campus
02.2024 - Current

Service Counselor

Byjus Tuition Centre
04.2022 - 12.2023

Educational Counselor

K11
08.2021 - 02.2022

Educational Consultant

Bright Begins
09.2020 - 06.2021

Bachelor of Commerce - Commerce

Shaheed Bhagat Singh PG Government College

High School Diploma -

Beersheba Internationa School

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Bhawna Rajpurohit