Bhawna Ramchandani
Officer WFM
Jaipur
Summary
Highly organized and dependable candidate with a proven track record of efficiently managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to exceed expectations by assuming additional responsibilities to achieve team goals.
Overview
2
2
years of professional experience
Work History
Officer WFM
Teleperformance
05.2024 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Mission Control Analyst
Teleperformance
03.2023 - 04.2024
- Workforce managers assist with scheduling, process time-off requests, and generate reports to show productivity and performance changes
- They provide company leaders with efficiency updates and uphold high customer service standards through real-time monitoring and other methods.
Customer Care Executive
Teleperformance
03.2022 - 04.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Master of Commerce -
University of Rajasthan
Bachelor of Commerce - undefined
University of Rajasthan
Senior Secondary - undefined
Jaipur Cambridge Academy
Secondary - undefined
Jaipur Cambridge Academy
Skills
Basic Excel
Careerhighlight
Seeking a career that is challenging and interesting, and lets me work on the leading areas, a job that gives me opportunities to learn, innovate and enhance my skills and strengths in conjunction with company goals and objectives.
Awards
- WFM champ of the month, 2023 : Received 6 Certificates of Recognition for Leadership Quality of Deliver Results, 2023
- Office MIS of the month 2024 : Received 2 Certificates of Recognition for Leadership Quality of Deliver Results, 2024
- Open Rajasthan Deadlift Competition, 2024 : Received Certificate of honor for Open Rajasthan State Deadlift Championship for winning 1st place in championship, 2024
Hobbies
Powerlifting : Powerlifting is a strength sport that consists of three attempts at maximal weight on three lifts: squat, bench press, and deadlift. As in the sport of Olympic weightlifting, it involves the athlete attempting a maximal weight single-lift effort of a barbell loaded with weight plates.
Cooking : Passionate about cooking and experimenting with new recipes, which has honed my attention to detail, creativity, and time management skills. Regularly plan and prepare meals, demonstrating strong organizational abilities and a commitment to continuous learning and improvement.
Certification course (ongoing)
Data Science, Machine Learning and AI Certification
Institution: Ivy Professional School
Description: Currently pursuing a comprehensive certification course covering key aspects of Data Science, Machine Learning and Artificial Intelligence. The curriculum includes hands-on training in statistical analysis, data visualization, machine learning algorithms, and AI techniques. This certification enhances my analytical and problem-solving skills, equipping me with the knowledge to apply data-driven decision-making in real-world scenarios.
Timeline
Officer WFM
Teleperformance
05.2024 - Current
Mission Control Analyst
Teleperformance
03.2023 - 04.2024
Customer Care Executive
Teleperformance
03.2022 - 04.2023
Master of Commerce -
University of Rajasthan
Bachelor of Commerce - undefined
University of Rajasthan
Senior Secondary - undefined
Jaipur Cambridge Academy
Secondary - undefined
Jaipur Cambridge Academy
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