Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Bhawna Verma

Bhawna Verma

Bathinda

Summary

Seeking for opportunities and secure a position where I can efficiently contribute my skills and abilities for growth of the organization.. Pursuing a new position where hard work and honesty will be valued.

Overview

7
7
years of professional experience

Work History

Admissions Counselor/Customer Service Executive

Rajveer Chahal consultant
Bathinda
04.2021 - Current
  • I'm currently working
  • Documented, maintained and tracked prospective student applications.
  • Supported students with filling out college application forms.
  • Utilized CRM software to track interactions with prospective students and analyze the effectiveness of recruitment efforts.
  • Advised students on course selection and academic pathways.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Ensured that all customer queries were handled quickly and professionally.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Sales and Operations Executive

ESS Global Pvt. Ltd
Bathinda
09.2019 - 03.2021
  • I used to work hear as floor coordinator
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Assisted students in understanding the visa process and requirements.
  • Researched international education systems and identified suitable options for clients seeking study opportunities abroad.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Visa Counselor

Raffles Educity
Bathinda
01.2018 - 03.2019

Education

M.Com - Business

Punjabi University
Patiala
01.2018

B.Com - Commerce

Punjabi University
Bathinda
01.2016

Skills

  • English
  • Office Management
  • Computer skills
  • Communication skills
  • Academic advising
  • Hindi
  • Team work
  • Customer relationship management
  • CRM software utilization
  • Problem-solving abilities

Additional Information

I have 5 year experience in customer service. Right now, I work in Bathinda, but my husband is working in Gurgoan. I am also thinking to move in Gurgoan, so I'm looking for a job in Gurgoan. If I get a good job in Gurgaon and Delhi, I will move there immediately.

Timeline

Admissions Counselor/Customer Service Executive

Rajveer Chahal consultant
04.2021 - Current

Sales and Operations Executive

ESS Global Pvt. Ltd
09.2019 - 03.2021

Visa Counselor

Raffles Educity
01.2018 - 03.2019

M.Com - Business

Punjabi University

B.Com - Commerce

Punjabi University

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Bhawna Verma