Chrisan Coutinho
Silvassa, Dadra And Nagar Haveli
Summary
Driven client servicing with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Mahindra & Mahindr Ltd
Mumbai
06.2019 - 03.2022
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Marketing Executive Intern
Rosefield DAA International
Mumbai
05.2018 - 06.2018
- Planned and executed internal and external marketing events.
- Contributed to mock-ups, email campaigns and social media content.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Education
Bachelor's - Mass Media and Communications
Sophia College
06.2016 - 03.2019
Higher Secondary(12th Pass) - Commerce
Father Agnelo English School
06.2024 - 03.2016
Skills
EnglishHindiTypingMicrosoft ExcelCommunication skillsComputer skillsLanguagesEnglish, Hindi - ExpertCertifications and LicensesMy Captain- Advertising and Marketing
Relationship building
Company policy adherence
Presentation skills
Troubleshooting
Workflow planning
Timeline
Higher Secondary(12th Pass) - Commerce
Father Agnelo English School
06.2024 - 03.2016
Customer Service Executive
Mahindra & Mahindr Ltd
06.2019 - 03.2022
Marketing Executive Intern
Rosefield DAA International
05.2018 - 06.2018
Bachelor's - Mass Media and Communications
Sophia College
06.2016 - 03.2019