Yashvi Karia
Jr. Customer Service Executive
Rajkot
Summary
Travelling, dealing with people, knowing and learning new realities are my goals for the future. I characterize myself for being an honest, hard-working and punctual person. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer Service Executive
AIR INDIA AIR TRANSPORT SERVICE LTD (AIASL)
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Junior Customer Service Executive
Air India Air Transport Services Limited
03.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Reduced customer complaints by developing new processes to address common issues quickly and effectively.
- Contributed to the achievement of departmental targets by consistently meeting or exceeding individual performance metrics.
- Elevated overall team morale through active participation in group discussions, brainstorming sessions, and collaborative problem-solving activities.
receptionist
deepa's beauty salon and academy
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Education
high school -
lexicon global school
01.2015 - 04.2016
intermediate - undefined
rustomjee junior college
01.2018 - 04.2019
BACHELOR OF ARTS IN MASS MEDIA - undefined
SHRI M. D. SHAH MAHILA COLLEGE OF ARTS AND COMMERCE
01.2019 - 04.2022
Skills
Team leadership
Event organizer
Conflict management
Customer service
Word
Power Point
Gujarati
Hindi
English
Marathi
Volunteer Experience
Dada Bhagwan Foundation, 2017
Timeline
Customer Service Executive
AIR INDIA AIR TRANSPORT SERVICE LTD (AIASL)
01.2024 - Current
Junior Customer Service Executive
Air India Air Transport Services Limited
03.2023 - 01.2024
BACHELOR OF ARTS IN MASS MEDIA - undefined
SHRI M. D. SHAH MAHILA COLLEGE OF ARTS AND COMMERCE
01.2019 - 04.2022
intermediate - undefined
rustomjee junior college
01.2018 - 04.2019
high school -
lexicon global school
01.2015 - 04.2016
receptionist
deepa's beauty salon and academy
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