SQL
Bhimrao Kulkarni
Operations Manager
Bangalore
Summary
A total of 10+ years of experience in operations, data, and product management. Participating in high level operational initiatives, including process reengineering & improvements, turnaround management and reorganization. Resourceful in setting out in-house quality standards for various data collecting areas, ensuring high-quality customer experience while adhering to SLAs for their services. Strategizing the periodic goals based on client requirements and conducting variance analysis in the scenarios of deviations. Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores. Recognized for the ability to translate corporate vision & mission that exceed organizational targets and contribute to better profitability, cost controls, process optimization, customer satisfaction, and service delivery. Streamline collected data to share it with the stakeholders. Develop product roadmaps that outline the planned features and enhancements of products, prioritizing them based on customer and business needs.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Manager Data & Product Management
Sovereign Solutions Pvt Ltd
10.2022 - 12.2023
- Data analysis and validation
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Created and distributed surveys for data collection and analysis.
- Tracked key performance indicators to measure success of campaigns.
- Researched and evaluated potential new markets and products.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Identified and resolved data-handling errors to maintain organizational IMS infrastructure.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Developed and updated databases to handle customer data.
Sr. Manager Operations
Anteriad
11.2020 - 10.2022
- Qualitative deliverability / quality assurance
- Conflict resolution / root cause analysis,
- Trainings / Compliance control act,
- Operations cost optimization,
- Staff augmentation / forecast and budgeting,
- Stakeholder management
- Leading Annual Budgeting and Business Review Connects for Operations
Assistant Manager Operations
Anteriad
01.2018 - 01.2019
- Reviews and delivers all major deliverables
- Preparing Delivery plan for the leads generated an
- Deliverables with higher success rate,
- Monthly/quarterly goal communication to internal team,
- Customer escalation resolution,
- Working closely with Billing Manager to review and edit the Monthly Billing and invoice of the clients we serve
- Communicate the progress of monthly/quarterly initiatives to internal team
Team Leader
Anteriad
04.2015 - 12.2017
- Delivered 4.4 million leads (Apr15-mar16) and 6.7 million leads (Apr16-Mar17) to the customer with 97% quality feedback from customer
- Coordinate HR and Manager to filter out the relevant profiles for the Team
- Allocating daily jobs and workloads to team as scheduled
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Senior Analyst
Anteriad
04.2014 - 04.2015
- Analyzing the Whitepapers, contents, build creative resources to develop effective designs for all email campaigns as per client requirement
- Analyzing the performance, bounces, clicks, sent, leads and revenue for all emails leads being received
- Analyzing the reconciliation reports on day-to-day basis, to enhance the accuracy of reports
- Communicating with Delivery Manager on the most cost-effective route for deliveries
Data Analyst
Anteriad
04.2013 - 04.2014
- As per the Lead schedule based on the campaign's priority
- Produced monthly reports using advanced Excel spreadsheet functions.
- Quality analysis will be done, By targeting the client's templates the delivery file is created in CSV or Excel format, re-verification is processed
- Ensuring leads are delivered to the client accurately and correctly
Education
Bachelor of Computer Science -
SIET Bijapur
Bijapur 04.2001 -
Skills
Business Development
undefinedKey Impact Areas
- Quality/Operational Excellence
- Customer Success Management
- Service Delivery
- Continuous Process Improvements
- Business Process Re-engineering
- Automation Analysis
- Process Management (Transitions)
- Strategic & Business Planning
Education Certification
- Graduated in Computer Science & Engineering, 2008-2012, SIET Engineering College, Visvesvaraya Technological University, Belgaum
Software
MS Excel
Other Details
English, Hindi, Kannada, https://www.linkedin.com/in/bhimrao-kulkarni-19034643/
Timeline
Manager Data & Product Management
Sovereign Solutions Pvt Ltd
10.2022 - 12.2023
Sr. Manager Operations
Anteriad
11.2020 - 10.2022
Assistant Manager Operations
Anteriad
01.2018 - 01.2019
Team Leader
Anteriad
04.2015 - 12.2017
Senior Analyst
Anteriad
04.2014 - 04.2015
Data Analyst
Anteriad
04.2013 - 04.2014
Bachelor of Computer Science -
SIET Bijapur
04.2001 -
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