Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Bhojraj Hingwey

Bhojraj Hingwey

Multai (Madhya Pradesh)

Summary

Results-oriented IT Operations Manager with 12+ years of experience in managing IT infrastructure, optimizing processes, and leading cross-functional teams. Adept at enhancing system reliability, overseeing complex projects, and driving operational efficiency. Proven track record in IT Operation management, vendor relations, and team leadership.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Wipro
Gurugram
01.2020 - 03.2024
  • Managed IT infrastructure operations, ensuring high performance and reliability.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • 24/7 customer support and to act as a single point of contact for the customer, ensuring that service norms committed to the customer are met.
  • Prepare the audit reports and closure of the audit points.
  • Attending weekly management business reviews with clients.
  • Attending daily client calls, handling escalations, and providing feedback to the team members.
  • Drive major incidents to closure with respective stakeholders.
  • Interact with the customer to understand concerns and expectations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented ITIL processes, reducing incident response times and system downtime.
  • Created detailed IT process documentation and generated reports for senior management.
  • Vendor Managemnet.

Data Center Engineer

Wipro (On Premises Data Center)
Greater Noida
01.2017 - 12.2019
  • Maintained and monitored data center infrastructure to ensure high availability of services.
  • Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
  • Installed and configured operating systems on servers and created user accounts.
  • Performed routine maintenance activities such as patching, software upgrades and system backups.
  • Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
  • Troubleshot hardware issues related to networking equipment like routers, switches, firewalls.
  • Developed technical documentation for processes related to the data center operations.
  • Assisted with capacity planning activities by forecasting future resource requirements based on current trends.
  • Recommended best practices for improving efficiency of existing IT infrastructure within the data center environment.
  • Provided technical support to users in resolving their queries related to data center operations.
  • Managed inventory of spare parts used for repairing or replacing faulty hardware components.
  • Adept in troubleshooting and identifying current issues and providing effective solutions.
  • Trained non-technical users and answered technical support questions.

Network Engineer

Wipro(client-Punjab Sindh Bank)
Delhi
01.2015 - 12.2016
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Monitored network performance and troubleshooted any issues that arose.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Monitored system performance to promote network speed, availability and reliability.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.

Telecommunications Engineer

Wipro (client-Idea)
Noida
09.2011 - 12.2014
  • Analyzed data traffic patterns to identify potential problems before they occur.
  • Conducted research on new technology solutions that could improve current telecom services offered by the organization.
  • Responded promptly to customer inquiries regarding their telecom services or billing statements.
  • Ensuring maintenance of complete network, inclusive of alarm monitoring, day-to-day network operations, preventive and corrective maintenance.
  • Responsible for daily health checkup and backup for all nodes.
  • Alarm handling and coordination for rectification of the same with the field engineers and POI partner to achieve 99.95% network availability.
  • Performing various hardware activities: resetting and replacing cards.
  • Analyzing signaling, media issue during any voice degradation.

Education

3 Year Diploma - Electronics And Communication

Ujjain Polytechnic College
Madhya Pradesh
06-2011

12th - PCM

Boys Higher Secondary School
Multai
04-2007

Skills

  • IT Infrastructure Management
  • Vendor & Stakeholder Management
  • ITIL & Service Delivery Management
  • Leadership & Mentorship
  • Cost Optimization
  • Incident Management
  • Project Management
  • Cloud Technologies(AWS,Azure)
  • Network & Systems Administration

Certification

  • Microsoft Azure Associate-AZ103 (ID-H377-6616)
  • Microsoft Azure Fundamental-AZ900 (ID-H353-1202)
  • CCNA Security - Expired
  • CCNA Routing and Switching (ID- CSCO12513455)- Expired
  • ITIL (Internally by Wipro)

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Operations Manager

Wipro
01.2020 - 03.2024

Data Center Engineer

Wipro (On Premises Data Center)
01.2017 - 12.2019

Network Engineer

Wipro(client-Punjab Sindh Bank)
01.2015 - 12.2016

Telecommunications Engineer

Wipro (client-Idea)
09.2011 - 12.2014

3 Year Diploma - Electronics And Communication

Ujjain Polytechnic College

12th - PCM

Boys Higher Secondary School

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Bhojraj Hingwey