Bhojraj Hingwey
Multai (Madhya Pradesh)
Summary
Results-oriented IT Operations Manager with 13+ years of experience in managing IT infrastructure, optimizing processes, and leading cross-functional teams. Adept at enhancing system reliability, overseeing complex projects, and driving operational efficiency. Proven track record in IT Operation management, vendor relations, and team leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Center IT Operation & Incident Manager
Tech Mahindra
10.2024 - Current
- Currently managing IT & Data Center team of 140 Engineers/Team leads for customer Mahindra& Mahindra across PAN India.
- Tracking & followup for daily BAU task.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led successful remediation efforts following audit findings by developing corrective action plans in collaboration with relevant stakeholders.
- Collaborated with cross-functional teams to ensure a comprehensive approach to risk management.
- Collaborated with IT to enhance cybersecurity measures, significantly reducing risk of data breaches.
- Reduced error rates by identifying bottlenecks in existing workflows and applying appropriate automation strategies.
- Collaborated with cross-functional teams to develop comprehensive automation plans, ensuring optimal results and performance.
- Facilitated cross-functional teamwork for comprehensive input during the SOP creation process.
- Coordinated with other IT departments to ensure efficient allocation of resources for optimal network performance.
- Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Managed aspects of network operations center (NOC) operations.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Reduced downtime during incidents by proactively identifying potential risks and mitigating them in advance.
- Boosted customer satisfaction levels by ensuring timely and effective responses to major incidents.
- Provided immediate emergency response and incident management.
- Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
- Conducted post-resolution reviews with team members.
- Managed life cycle replacement of hardware and software.
Operations Manager
Wipro
01.2020 - 03.2024
- Managed IT infrastructure operations, ensuring high performance and reliability.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- 24/7 customer support and to act as a single point of contact for the customer, ensuring that service norms committed to the customer are met.
- Prepare the audit reports and closure of the audit points.
- Attending weekly management business reviews with clients.
- Attending daily client calls, handling escalations, and providing feedback to the team members.
- Drive major incidents to closure with respective stakeholders.
- Interact with the customer to understand concerns and expectations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented ITIL processes, reducing incident response times and system downtime.
- Created detailed IT process documentation and generated reports for senior management.
- Vendor Managemnet.
Data Center Engineer
Wipro (On Premises Data Center)
01.2017 - 12.2019
- Maintained and monitored data center infrastructure to ensure high availability of services.
- Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
- Installed and configured operating systems on servers and created user accounts.
- Performed routine maintenance activities such as patching, software upgrades and system backups.
- Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
- Troubleshot hardware issues related to networking equipment like routers, switches, firewalls.
- Developed technical documentation for processes related to the data center operations.
- Assisted with capacity planning activities by forecasting future resource requirements based on current trends.
- Recommended best practices for improving efficiency of existing IT infrastructure within the data center environment.
- Provided technical support to users in resolving their queries related to data center operations.
- Managed inventory of spare parts used for repairing or replacing faulty hardware components.
- Adept in troubleshooting and identifying current issues and providing effective solutions.
- Trained non-technical users and answered technical support questions.
Network Engineer
Wipro(client-Punjab Sindh Bank)
01.2015 - 12.2016
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Replaced faulty or damaged network hardware components to improve performance.
- Monitored system performance to promote network speed, availability and reliability.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
Telecommunications Engineer
Wipro (client-Idea)
09.2011 - 12.2014
- Analyzed data traffic patterns to identify potential problems before they occur.
- Conducted research on new technology solutions that could improve current telecom services offered by the organization.
- Responded promptly to customer inquiries regarding their telecom services or billing statements.
- Ensuring maintenance of complete network, inclusive of alarm monitoring, day-to-day network operations, preventive and corrective maintenance.
- Responsible for daily health checkup and backup for all nodes.
- Alarm handling and coordination for rectification of the same with the field engineers and POI partner to achieve 99.95% network availability.
- Performing various hardware activities: resetting and replacing cards.
- Analyzing signaling, media issue during any voice degradation.
Education
3 Year Diploma - Electronics And Communication
Ujjain Polytechnic College
06-2011
12th - PCM
Boys Higher Secondary School
04-2007
Skills
- IT Infrastructure Management
- Vendor & Stakeholder Management
- ITIL & Service Delivery Management
- Leadership & Mentorship
- Cost Optimization
- Incident Management
- Project Management
- Cloud Technologies(AWS,Azure)
- Network & Systems Administration
Certification
- Microsoft Azure Associate-AZ103 (ID-H377-6616)
- Microsoft Azure Fundamental-AZ900 (ID-H353-1202)
- CCNA Security - Expired
- CCNA Routing and Switching (ID- CSCO12513455)- Expired
- ITIL (Internally by Wipro)
Languages
English
Advanced (C1)
C1
Hindi
Bilingual or Proficient (C2)
Timeline
Data Center IT Operation & Incident Manager
Tech Mahindra
10.2024 - Current
Operations Manager
Wipro
01.2020 - 03.2024
Data Center Engineer
Wipro (On Premises Data Center)
01.2017 - 12.2019
Network Engineer
Wipro(client-Punjab Sindh Bank)
01.2015 - 12.2016
Telecommunications Engineer
Wipro (client-Idea)
09.2011 - 12.2014
12th - PCM
Boys Higher Secondary School
3 Year Diploma - Electronics And Communication
Ujjain Polytechnic College
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