Bhola Mohan
Customer Success Engineer, Professional Services
Summary
With over 10 years of hands-on experience in cybersecurity operations, I specialize in advanced threat detection, incident investigation, and deployment of enterprise security solutions. I bring deep technical expertise in implementing and fine-tuning platforms such as NDR, SIEM, SOAR, DLP, and Network Forensics to deliver high-accuracy monitoring and rapid response. Known for taking full ownership of complex security initiatives, I have consistently improved security posture, supported successful audits, and enabled organizations to stay ahead of evolving threat landscape with valuable insights to my approach.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Senior Customer Success Engineer, PS
Vehere Technologies
04.2024 - Current
- Led end-to-end deployment and implementation of NDR & Network Forensics (NF) solutions across critical client infrastructures.
- Specialized in security rule tuning, alert optimization, and dashboard/report customization to match customer environments.
- Owned complete documentation, SOPs, and client handover, ensuring smooth operations and long-term adoption.
- Driving customer confidence and supporting contract renewals through high-quality delivery.
Senior Cybersecurity Engineer, SOC
Sify Technologies
04.2023 - 04.2024
- Owned end-to-end SOC operations and security tool oversight, managing critical platforms including SIEM, SOAR, DLP, and Threat Intelligence systems.
- Awarded Employee of the Quarter within just 90 days of joining, recognizing exceptional performance and impact.
- Led and mentored 20+ security professionals across 3 major projects in the Delhi-NCR region, ensuring operational excellence and consistent delivery.
- Delivered executive-level incident reporting, compliance readiness, and continuous security posture improvements trusted by key stakeholders.
Senior Security Analyst, SOC
NTT global
06.2021 - 03.2023
- Spearheaded the complete upgrade and transformation of the Cisco NBA solution from the ground up, owning the entire lifecycle from deployment to advanced tuning and operational maturity — delivering a mission-critical, production-grade security platform that directly safeguarded the organization from significant regulatory penalties and compliance risks.
- Led and excelled in multiple high-stakes SOC cyber drills and incident response simulations, consistently achieving A+ ratings from governing authorities, reinforcing organizational readiness, resilience, and operational security excellence.
Security Analyst
Telus international
08.2020 - 07.2021
- Our strong delivery and operational excellence directly contributed to winning increased client confidence and securing additional onshore telecom projects.
- Consistent high-impact performance played a key role in expanding client trust and driving new telecom project acquisitions.
- Exceptional execution and reliability helped convert client satisfaction into repeat business and additional telecom onshore engagement.
Security Analyst
Ezee Tech
05.2015 - 01.2019
- Led security operations for mission-critical telecom infrastructure, protecting networks and communication platforms from advanced threats.
- Implemented and maintained high-availability security controls ensuring uninterrupted service continuity.
- Drove proactive threat detection, real-time monitoring, and rapid anomaly identification.
- Directed telecom-specific incident response, ensuring swift containment and recovery.
- Conducted risk assessments and mitigation strategies to reduce exposure and strengthen overall security posture.
Education
B.Tech - Applied Electronics
Graphic Era University
Dehradun01.2014
Skills
Customer service
Handling escalations
Staff management
Information security
Security Tools
Certification
Splunk
Timeline
Senior Customer Success Engineer, PS
Vehere Technologies
04.2024 - Current
Senior Cybersecurity Engineer, SOC
Sify Technologies
04.2023 - 04.2024
Senior Security Analyst, SOC
NTT global
06.2021 - 03.2023
Security Analyst
Telus international
08.2020 - 07.2021
Security Analyst
Ezee Tech
05.2015 - 01.2019
B.Tech - Applied Electronics
Graphic Era University