Bhoomika D
Security Delivery Analyst
Bengaluru,KA
Summary
Dynamic Security and Delivery Analyst with over 6 years of specialized experience in Palo Alto firewall management, SOC operations, and large-scale network infrastructure support. Proficient in administering Palo Alto NGFW and Panorama, including firewall policy management, rule optimization, threat prevention, URL filtering, and ensuring security compliance. Extensive expertise in monitoring and maintaining over 4,000 network links across PAN India, managing critical network escalations, ISP coordination, and enterprise-level outage resolution. Strong foundation in incident response (P1/P2), traffic analysis, malicious IP blocking, firewall upgrades, and change management, complemented by hands-on experience with NAT, ACLs, load balancing, failover testing, and F5 requests to support global clients in 24/7 environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Security Delivery Analyst
Accenture
09.2022 - Current
- Led end-to-end security service delivery operations for enterprise environments, ensuring compliance with SLAs, OLAs, and client security requirements.
- Owned Palo Alto Firewall administration, including security policy design, rule creation, rule optimization, and periodic rule cleanup in line with best practices.
- Performed URL filtering, IP whitelisting/blacklisting, application control, and threat prevention configurations on Palo Alto firewalls.
- Managed centralized firewall operations using Palo Alto Panorama, including policy deployment, device group management, and configuration standardization.
- Planned and executed firewall upgrades, patching, and firmware lifecycle management to maintain security compliance, and minimize vulnerabilities.
- Ensured continuous device and configuration compliance through regular audits, baseline reviews, and remediation activities.
- Conducted traffic analysis and log monitoring to identify anomalous behavior, malicious IPs, and emerging threats; implemented proactive blocking and mitigation.
- Delivered 24/7 SOC operational support, handling real-time monitoring, alert triage, and incident response across multiple shifts.
- Actively supported P1 and P2 security incidents, leading bridge calls, coordinating with stakeholders, performing root cause analysis (RCA), and implementing corrective actions.
- Monitored security delivery KPIs and performance metrics, driving continuous service improvement initiatives.
- Generated and presented weekly and monthly security reports covering incidents, firewall changes, risk posture, and compliance status.
- Collaborated with cross-functional teams, including Network, SOC, Infrastructure, Application, and Vendors, to ensure seamless security operations.
- Hands-on experience with Palo Alto Firewalls, Panorama, Cisco Umbrella, and Barracuda Firewalls in large-scale production environments.
- Followed ITIL change management processes, ensuring proper documentation, approvals, and rollback plans for all security changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Training new employees on routine work and bringing them up to speed.
- Contributed to the development of standard operating procedures to streamline workflows across the organization''s delivery network.
Network Engineer 1
Oracle Cerner
10.2021 - 08.2022
- Cerner sits at the intersection of health and IT. We support our clients by providing data-driven insights that enable them to make better decisions for better healthcare management.
- Providing a network to the Cerner-associated clients globally.
- Handling access lists, NAT, PAT, and F5 requests based on the client requirements to ensure network efficiency and security.
- Configuring and supporting network equipment, including routers, switches, wireless controllers, DNS, and DHCP.
- Basic configuration and troubleshooting of Palo Alto firewall.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Investigating faults in the network.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Assisted with implementation and support of network monitoring tools.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Network Engineer (L1)
WIPRO InfoTech
08.2019 - 09.2021
- Currently working at Bajaj Finance Ltd, on a network design, implementation, and monitoring-based project spread across PAN India. Troubleshooting Edge Routers and Switches.
- Providing network support for all the branches, HUB, DC, and DR locations of BFL.
- Ensuring 100% backup compliance for all the network devices.
- Monitoring network devices and working on routers, which include Cisco, HP, Techroute, and ASR routers and stack switches.
- Handling escalations, network-related outages and incidents, and also supporting customers with any technical difficulties.
- Daily health checks of all devices using WAN monitoring tools like HPNNMI, LAN monitoring tools IMC, and Sapphire.
- Analyzing bandwidth utilization for different services and links.
- Link addition, decommissioning, and modification of assets in monitoring tools (HPNNMI, EG, Healix), and coordination with the tools team.
- Accessing routers and switches to analyze and understand issues remotely (link down, packet drops, link flapping, alarms, overload, high latency, and loss).
- Preparing network reports (such as utilization, uptime, and incident logs of all routers) and submitting them to customers.
- Coordinating with the Internet Service Provider team for link restoration and repetitive outages in the links.
- Performing activities on load balancing and failover testing, and acknowledging tickets with an assigned time frame.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Planned implementation of network enhancements and upgrades.
- Maintained company servers, computers, printers, cables and other equipment.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
- Acquired and maintained advanced knowledge of networking protocols.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Assisted with implementation and support of network monitoring tools.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Education
High School Diploma -
Karnataka State Secondary Education Board
Mysore, India 04.2001 -
PUC - PCMB
Karnataka State Pre-University Board
Mysore, IndiaBE - E & C
VTU University
Mysore, India05-2019
Skills
Routing
Switching
Networking
SD-WAN management
BGP
Dynamic Host Configuration Protocol
VLAN
STP
VTP
Data center operations
HPNNMI
Teamwork and collaboration
Client support
Multitasking
Palo Alto NGFW
Palo Alto Panorama
Firewall Policy Management
Security Rule Optimization
Threat Prevention
Device Compliance
Change Management (ITIL)
SLA & KPI Monitoring
Cisco Umbrella
Barracuda Firewall
Risk Mitigation
SOC Operations, 24×7 Monitoring
Bridge Call Support
Root Cause Analysis (RCA)
Network Security
VPN (IPSec / GlobalProtect)
High Availability (HA)
Documentation & SOPs
Traffic Analysis
Log Monitoring
Security Incident Response
Firewall Upgrade & Patching
Cross-Functional Coordination
Service Now ticketing tool
Emergency support services
Mobile Numbers
- 9902911015
Personal Information
Date of Birth: 17/08/1997
Training
- Attended Network L1 training from Wipro Info-tech.
- Attended Internship based on 'Wireless Communication' at BSNL RTTC, Mysuru.
- F5 Load balancer, ACL and NAT Training with Cerner.
- Thorough understanding of DHCP, DNS, IP Addressing and Time Services.
Timeline
Security Delivery Analyst
Accenture
09.2022 - Current
Network Engineer 1
Oracle Cerner
10.2021 - 08.2022
Network Engineer (L1)
WIPRO InfoTech
08.2019 - 09.2021
High School Diploma -
Karnataka State Secondary Education Board
04.2001 -
PUC - PCMB
Karnataka State Pre-University Board
BE - E & C
VTU University