Bhoomika Jethawa
Mumbai
Summary
Senior Technology Support Executive with over 3 years of experience in managing project operations, including documentation, planning, invoicing, and resource management. Proven ability to collaborate with project managers to meet timelines, budgets, and compliance standards. Skilled in subcontractor hiring and onboarding, ensuring effective stakeholder communication and performance tracking. Proficient in ALCON, IDS, ECMS, Excel, and PowerPoint.
Overview
6
6
years of professional experience
Work History
Senior Technology Support Executive
Infosys BPM
Pune
03.2021 - 11.2024
- Supported Project Manager in achieving all PMO deliverables, ensuring successful project completion.
- Documented support processes for training and knowledge sharing across the team.
- Participated in regular management meetings to discuss progress updates and operational challenges.
- Contributed to development and implementation of PMO initiatives focused on continuous improvement.
- Monitored project schedules, milestones, and deliverables for timeline adherence and risk identification.
- Assisted in resource management activities, including allocation, deallocation, and skill set mapping.
- Coordinated with stakeholders to resolve issues impacting project timelines efficiently.
- Prepared detailed reports on resource utilization and project progress for senior management.
Process Executive
Infosys BPM
Pune
01.2021 - 01.2022
- Managed direct home loans and mortgage loans for U.S.-based multinational lending firm for one year.
- Executed data handling tasks using Excel for daily verifications and team performance evaluations.
- Conducted outbound and inbound calls for customer verification, risk analysis, and data validation.
Analyst (Intern)
Car Curo Service Private Limited
04.2019 - 07.2019
- Project Title: A Study of potential market for Car Curo in residential societies.
- Scope of the Project: Helpful in understanding the demands of the customers and the process of generating the leads for the company, conducted market research to identify customer needs and develop strategies to meet them.
Education
Master of Business Administration - Marketing
SINHGAD INSTITUTE OF MANAGEMENT
Pune12-2020
Bachelor of Science - Information Technology
HVPM
Amravati04-2017
Skills
- Project coordination and support
- Invoice processing and documentation
- Subcontractor management
- Data analysis
- Client communication
- Workforce planning
- Market research and lead generation
- MS Office Suite proficiency
- Time management
- Team collaboration
- Database management
- Compliance and onboarding
- Team collaboration
- project management
- resource allocation
- data analysis
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Senior Technology Support Executive
Infosys BPM
03.2021 - 11.2024
Process Executive
Infosys BPM
01.2021 - 01.2022
Analyst (Intern)
Car Curo Service Private Limited
04.2019 - 07.2019
Master of Business Administration - Marketing
SINHGAD INSTITUTE OF MANAGEMENT
Bachelor of Science - Information Technology
HVPM
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