Desired Job Title
Technical Support AssociateTechnical Support EngineerTechnical Support RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: PunePune, MH
Open to relocation: No
Bhoomi Thakkar
Pune
Work Preference
Summary
Accomplished technical support associate with extensive experience at Amazon. Applied data analysis techniques to drive operational improvements and support new employee integration. Skilled in Microsoft Excel and cloud applications, enhancing customer satisfaction across diverse regions.
Overview
9
9
years of professional experience
Work History
Technical Support Associate
amazon.com
Pune
03.2020 - Current
- Delivered technical support by diagnosing issues and recommending effective solutions.
- Communicated with customers across regions including USA, UK, Canada, India, and Japan via phone and chat.
- Served as subject matter expert for onboarding new hires, providing essential training.
- Utilized internal AI tools such as Rosetta and Cedric to enhance operational efficiency.
- Supported various devices including Echo, Fire Tablet, and Fire TV Stick with software installations.
- Created tickets for escalation to technical teams to ensure prompt resolution of complex issues.
Freelance Translator and Proofreader
Ansh Intertrade
Pune
09.2018 - 12.2019
- Contributed as freelance translator and proofreader for Ansh Intertrade.
- Worked alongside marketing team to approach potential clients for business growth.
- Designed email strategies focused on attracting significant clients to enhance revenue.
Assistant Store Manager
united colors of Benetton
Ahmedabad
07.2017 - 02.2018
- Oversaw daily store operations and staff scheduling to maximize productivity.
- Coordinated with team to maintain high visual merchandising standards in line with brand guidelines.
- Ensured adherence to store SOPs and KPIs for improved performance metrics.
- Performed stock, category sales, and competition analyses to drive informed decisions.
- Consistently met targets through effective management practices.
- Employed MS Office tools, especially Excel, for detailed data summarization using pivot tables and VLOOKUP/XLOOKUP functions.
Education
MBA - Marketing
Dharamsinh Desai University
Nadiad, Gujarat03-2017
BE - CSE
Babaria Institute of Technology
Vadodara01.2015
Diploma - CE
Parul Polytechnic Institute
01.2012
S.S.C -
Auxilium Convent High School
Vadodara01.2009
Skills
- Technical support
- Ms Office(Microsoft word, Excel, Powerpoint)
- Team building
- Data analysis
- Visual merchandising
- Email communication
- Translation services
- Marketing strategies
- Cloud-based application support
- Application support
- Support case resolution
Languages
English, Hindi, Kutchi and Gujarati
Personal Information
Date of Birth: 07/31/93
Timeline
Technical Support Associate
amazon.com
03.2020 - Current
Freelance Translator and Proofreader
Ansh Intertrade
09.2018 - 12.2019
Assistant Store Manager
united colors of Benetton
07.2017 - 02.2018
MBA - Marketing
Dharamsinh Desai University
BE - CSE
Babaria Institute of Technology
Diploma - CE
Parul Polytechnic Institute
S.S.C -
Auxilium Convent High School