Vikas Arya
IT Technical Support
Rudupur,Uttarakhand
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Service now and Remote user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Associate
publicis sapient
gurgaon, haryana
03.2020 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- Reduced response time for Tier [Number] support tickets by [Timeframe].
Education
B.tech - Electronics And Communication
Army Publici School
08.2014 - 08.2019
Skills
Technical issues analysis
Additional Information
Enter level experience for the AWS solution architect
Timeline
Technical Support Associate
publicis sapient
03.2020 - Current
B.tech - Electronics And Communication
Army Publici School
08.2014 - 08.2019
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