For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Edit My Profile

Sign Out

My Account

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

What is a Bold Profile?

Job Title

How to Search by

For Employers

Photo

Contact

Professional Summary

Overview

Work History

Education

Additional Information

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

Results-driven IT Support Specialist with hands-on experience supporting enterprise and legacy POS environments in hospitality and retail industries. Skilled in diagnosing complex hardware, software, and network issues while maintaining PCI compliance and strong security practices. Experienced in payment terminal deployment, networking troubleshooting, remote technical support, and system recovery procedures. Adept at resolving high-priority incidents and collaborating with engineering teams to restore critical systems quickly.
Offering a solid foundation in technical troubleshooting and customer service, ready to learn and grow in atechnical support environment. Brings aptitude for developing solutions to hardware and software issues that employers seek. Ready to use and develop problem-solving and communication skills in a Tech role.

To be an active & excellent employee in your organization and to express and to develop my professional skills for the mutual benefit of the company and myself.

Detail-oriented and results-driven IT professional with 6+ years of experience in desktop support, system administration, service desk technician and customer service. Proven track record of providing frontline technical support, troubleshooting complex issues, and ensuring stable operation of network and infrastructure systems. Proficient in a hybrid work environment, delivering 24/7 monitoring and support for mission-critical systems. Highly skilled in using monitoring tools, diagnosing issues, and providing end-user support with a focus on continuous system availability. Familiar with ServiceNow and experienced in the installation, configuration, and support of hardware/software systems. Advanced
 6+ years
Extensive experience using various Help Desk systems such as ServiceNow, Jira, ManageEnginePlus, Twilio, Freshdesk,HEAT etc.
Technical Support & Troubleshooting
Advanced
6+ years
Proficient in resolving technical issues on Windows, macOS, and network environments.
Ticketing Systems Management
Advanced
6+ years
Experienced in managing and resolving tickets efficiently.
Remote Desktop Support
Advanced
7+ years
Skilled in providing remote support and troubleshooting for both hardware and software.
System Administration
Advanced
6+ years
Expertise in managing Windows Server, Active Directory, Linux administration.
Networking (TCP/IP, DNS, VPN)
Advanced
6+ years
Deep knowledge of networking protocols, configuration, and troubleshooting VPN and DNS issues.
Application Support
Advanced
6+ years
Experience supporting multiple applications including MS Office, O365, Citrix, and VPN systems.
Security (Antivirus, Firewalls, IDS)
Intermediate
6+ years
Hands-on experience with IT security tools like firewalls, IDS, and antivirus solutions.
Documentation & Knowledge Base Management
Advanced
6+ years
Proficient in documenting processes, creating user guides, and maintaining knowledge bases.
End-User Training & Support
Advanced
6+ years
Delivered technical training and support for users, ensuring smooth IT operations.
VPN Configuration & Remote Access
Advanced
6+ years
Configured and managed VPN access for remote users, improving connectivity and security.
Hardware Setup & Maintenance
Advanced
6+ years
Experience in system imaging, hardware installation, and managing hardware upgrades.
Customer Service & Communication
Advanced
4+ years
Strong client-facing communication skills, ensuring high levels of user satisfaction.
ITIL Framework & Service Delivery
Intermediate
3+ years
Familiar with ITIL processes, ensuring compliance in IT service management.
MDM (Mobile Device Management)
Advanced
6+ years
Worked on MDM device migrations and supported mobile device setups and security.
Microsoft Office 365 Administration
Advanced
5+ years
Expert in managing Office 365 environments, user accounts, and troubleshooting.
Project Management (IT Projects)
Intermediate
2+ years
Led several IT projects including system rollouts, migrations, and upgrades.

Experienced Technical Support Associate with hands-on technical troubleshooting and problem-solving experience. Highly skilled at resolving technical issues. Deep knowledge base and critical-thinking skills proven to consistently deliver effective first-call resolutions.

My career objective is to work in an organization where I can use my knowledge and skills to contribute to the growth of the company while passionately leveraging my expertise in WLAN technology to fulfil organizational goals.
3.8 years of professional experience in WLAN testing – 802.11 technologies. Good experience in 802.11 n/ac/ax testing both performance and functionality. Good hands-on experience in owning the project and test plan development for the new features and enhancements of existing features. Extensive experience in system testing, stress, stability and functionality on WLAN products. Extensive experience in developing Scrum test plans/sanity test plan and complete feature test plans. Good understanding in WLAN security protocols such as WEP, WPA, WPA2, and WPA3. Familiar with Wi-Fi technologies like roaming, OFDMA, MU-MIMO, and Beamforming/BSS coloring. Good understanding in WLAN STA Legacy power save, PS-Poll, QoS, WMM-PS, and TWT. Good understanding on MAC and PHY layer flow on data packets. Very good hands-on experience in 802.11 MC/11r/11k and all types of roaming concepts (PMK/OKC/FT/SubnetRoam/gradual Roam/Extreme roam/Abrupt Roaming). Good experience with packet sniffer tool: Wireshark and analysing the MAC frames. Hands-on experience in manual testing, including test plan development, test case execution, and comprehensive test data collection and log analysis (logcat, dmesg, cnss_logs, sniffer, and tcpdump logs). Actively involved in executing test cases and sending reports. Familiarity with bug tracking system - JIRA. Flexible and versatile to adapt to any new environment and work on any project. Excellent communication ability to coordinate with other project teams. Good presentation skills, quick learning and excellent team player having ability to meet deadlines.

Vikas Arya

Summary

Overview

Work History

Technical Support Associate

Education

B.tech - Electronics And Communication

Skills

Additional Information

Timeline

Technical Support Associate

B.tech - Electronics And Communication

Similar Profiles

Kenneth Lewis JrKenneth Lewis Jr

KUNAL SOODKUNAL SOOD

Joseph AdegboyeJoseph Adegboye

Crishia Marie RagasaCrishia Marie Ragasa

Purushottama Rao UndrallaPurushottama Rao Undralla