Apps installation, MS office suite, Google sheets, Excel, Word, PowerPoint, gchat
KUNAL SOOD
Pune
Summary
To be an active & excellent employee in your organization and to express and to develop my professional skills for the mutual benefit of the company and myself.
Overview
1
1
Certification
4
4
years of professional experience
3
3
Languages
Education
BSc(Computer Science) - undefined
Pune University
2015
Y BSc - Computer Science
Pune University
2017
BSc(Computer Science) - undefined
Pune University
2016
Skills
- Job Title: Customer Support Representatives, Advisor 2
- Project: I joined as a Customer Service Representative
- Dealt with international customer handled via calls and sms
- Helped customers with returns, refund, delivery of the order related queries
- Build customer relationship and provide all possible information
- Worked in Backend process
- Placed outcall to the customers wherever required and email with the resolution, necessary follow up with
- The status of the complaint and closing tickets with appropriate action within defined SLA
- Achievements: Promoted to Sr CUSTOMER SUPPORT ADVISOR
- TomTom India Pvt Ltd Mar 2023- Sep 2023
- Technical support Associate(Contract job)- 6 Months experience
- I started working and experienced into blended non voice technical support process(Email and chat)
- Provided support to EU, US/UK regional customers
- Troubleshooting and assistance on a wide range of technical issues related to TomTom navigation devices and computer based software support
- Assisted with device operations and functionality Created and kept follow up on repair bookings for devices with customers
- Pitched products and service selling wherever opportunity
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Support End-Users
- Employee Computer Support
- Customer Communication and Empathy
- Friendly and Patient
- Technical Issues Analysis
- Issue Troubleshooting
- Application Installation
- MS Office Proficiency
- Technical Support and Assistance
- Customer Service Expertise
- Remote Problem Resolution
- Knowledge Base
Accomplishments
- Examination
- Board/University
- Year
- Percentage
- SSC
- Maharashtra 76.55
- HSC
- Wadia College
Certification
1) MS OFFICE Tools, Teams
2) Basic Computer Troubleshooting
3) Slack, Zendesk(CRM), Smart Assist(CRM)
Concentrix Services India Pvt Ltd. Feb 2020- Jul 2022
Timeline
Technical Support Associate
TomTom
03.2023 - 09.2023
Customer support Representatives
Concentrix
02.2020 - 07.2022
BSc(Computer Science) - undefined
Pune University
Y BSc - Computer Science
Pune University
BSc(Computer Science) - undefined
Pune University
Work History
Technical Support Associate
TomTom
Pune, Maharashtra
03.2023 - 09.2023
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Customer support Representatives
Concentrix
Pune, Maharashtra
02.2020 - 07.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Wrestling, Cricket, Gamer, athlete