Summary
Overview
Education
Skills
Accomplishments
Certification
Timeline
Work History
Software
Work Availability
Interests
Generic

KUNAL SOOD

Pune

Summary

To be an active & excellent employee in your organization and to express and to develop my professional skills for the mutual benefit of the company and myself.

Overview

1
1
Certification
4
4
years of professional experience
3
3
Languages

Education

BSc(Computer Science) - undefined

Pune University
2015

Y BSc - Computer Science

Pune University
2017

BSc(Computer Science) - undefined

Pune University
2016

Skills

  • Job Title: Customer Support Representatives, Advisor 2
  • Project: I joined as a Customer Service Representative
  • Dealt with international customer handled via calls and sms
  • Helped customers with returns, refund, delivery of the order related queries
  • Build customer relationship and provide all possible information
  • Worked in Backend process
  • Placed outcall to the customers wherever required and email with the resolution, necessary follow up with
  • The status of the complaint and closing tickets with appropriate action within defined SLA
  • Achievements: Promoted to Sr CUSTOMER SUPPORT ADVISOR
  • TomTom India Pvt Ltd Mar 2023- Sep 2023
  • Technical support Associate(Contract job)- 6 Months experience
  • I started working and experienced into blended non voice technical support process(Email and chat)
  • Provided support to EU, US/UK regional customers
  • Troubleshooting and assistance on a wide range of technical issues related to TomTom navigation devices and computer based software support
  • Assisted with device operations and functionality Created and kept follow up on repair bookings for devices with customers
  • Pitched products and service selling wherever opportunity
  • Microsoft Windows and Office
  • Issue and Resolution Tracking
  • Support End-Users
  • Employee Computer Support
  • Customer Communication and Empathy
  • Friendly and Patient
  • Technical Issues Analysis
  • Issue Troubleshooting
  • Application Installation
  • MS Office Proficiency
  • Technical Support and Assistance
  • Customer Service Expertise
  • Remote Problem Resolution
  • Knowledge Base

Accomplishments

  • Examination
  • Board/University
  • Year
  • Percentage
  • SSC
  • Maharashtra 76.55
  • HSC
  • Wadia College

Certification

1) MS OFFICE Tools, Teams 2) Basic Computer Troubleshooting 3) Slack, Zendesk(CRM), Smart Assist(CRM) Concentrix Services India Pvt Ltd. Feb 2020- Jul 2022

Timeline

Technical Support Associate

TomTom
03.2023 - 09.2023

Customer support Representatives

Concentrix
02.2020 - 07.2022

BSc(Computer Science) - undefined

Pune University

Y BSc - Computer Science

Pune University

BSc(Computer Science) - undefined

Pune University

Work History

Technical Support Associate

TomTom
Pune, Maharashtra
03.2023 - 09.2023
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Customer support Representatives

Concentrix
Pune, Maharashtra
02.2020 - 07.2022
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Software

Apps installation, MS office suite, Google sheets, Excel, Word, PowerPoint, gchat

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Wrestling, Cricket, Gamer, athlete

KUNAL SOOD