Summary
Overview
Work history
Education
Skills
Personal Information
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Languages
Affiliations
Timeline
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Seetharam Tarun Velagaleti

Summary

Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

Technical Support Associate

Accolite Inc.
Hyderabad
06.2021 - 12.2022
  • Answered application login related calls from customers
  • Maintained and updated customer account information
  • Maintained company data records in compliance with rules and regulations
  • Responded to customer inquiries pertaining to product operation
  • Notified appropriate departments of product and service failure complaints
  • Addressed customer queries in coordination with other appropriate departments
  • Resolving the issues related to their application login issues
  • Unlock and reset the user’s account passwords
  • Providing on call resolution to the callers regarding their issue.

Customer Service Executive

Tech Mahindra
Hyderabad
02.2020 - 03.2021
  • Answered Service Scheduling calls from customers
  • Maintained and updated customer account information
  • Maintained company data records in compliance with rules and regulations
  • Responded to customer inquiries pertaining to product operation
  • Notified appropriate departments of product and service failure complaints
  • Addressed customer queries in coordination with other appropriate departments.

Customer Service Executive

Velo House Shipping Pvt Ltd
Hyderabad
08.2018 - 02.2020
  • Handle 90+ calls daily, with duties including order cancellations, Refund Related quires, Creating Reshipment and provided order status
  • Received an average 85% customer satisfaction rating to date
  • Convinced Customers to stay with the company, resulting in a 4% decrease in cancellations
  • Remained courteous and calm, even during moments of customer dissatisfaction
  • Memorized entire line of company products & Services, including prices.

Education

Bachelor of Business Administration (BBA) -

Andhra University

Intermediate - undefined

Shaft Vocational Junior College

10th Std - undefined

Gowtham English Medium High school

Executive MBA - Business Management

York ST John University
London
01.2023 - 02.2024

Skills

  • CRM
  • Microsoft Office Suite
  • Excellent Communication Skills
  • 70 WPM Typist
  • Problem Solving
  • Active Directory
  • Superior breadth of customer care experience
  • High proficiency with a variety of computer software and hardware components
  • Strong organizational and management skills
  • Excellent interpersonal and communication skills
  • Outstanding skills in training new customer care representatives
  • Sound ability to work effectively in a high-volume ACD environment
  • Technical issues analysis
  • Customer service expert
  • Application installations
  • Application support
  • End-user training
  • Desktop support

Personal Information


  • Date of birth: 09/06/98

Custom

I hereby declare that the information furnished above is true to the best of my knowledge. - V Seetharam Tarun.

Languages

English
Fluent

Affiliations

  • Trekking
  • Running
  • Music and Games

Timeline

Executive MBA - Business Management

York ST John University
01.2023 - 02.2024

Technical Support Associate

Accolite Inc.
06.2021 - 12.2022

Customer Service Executive

Tech Mahindra
02.2020 - 03.2021

Customer Service Executive

Velo House Shipping Pvt Ltd
08.2018 - 02.2020

Bachelor of Business Administration (BBA) -

Andhra University

Intermediate - undefined

Shaft Vocational Junior College

10th Std - undefined

Gowtham English Medium High school

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Seetharam Tarun Velagaleti