Bhumi Sonara
GANDHINAGAR
Summary
To obtain a responsible position in a challenging work environment to show my skills and contribute towards the growth of organization and grow with organizational work force.
Overview
4
4
years of professional experience
Work History
Support Executive
Advantmed India LLP
Gandhinagar
09.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed daily administrative tasks to ensure smooth operations.
- Coordinated communications between departments for efficient workflow.
Customer Service Representative
TECH MAHINDRA PRIVATE LIMITED
Gandhinagar
10.2021 - 09.2024
- Company Overview: Telecommunication & Banking process.
- Duration: 2 years 8 months
- Provided high quality customer support to clients in both the sectors.
- Handled a high volume of inbound calls, addressing customer queries, complaints, and service requests with professionalism and empathy.
- Assisted customers with account management, bill issues, and product/service information, ensuring first contact resolution whenever possible.
- Consistently met or exceeded key performance indicators (KPIs) such as call handling time, customer feedback and quality assurance targets.
- Maintained strict confidentiality and adhered to compliance requirements in handling sensitive banking information.
- Recognized for strong communication skills, problem-solving abilities, and a customer first approach.
Education
B.A - English Literature
GUJARAT UNIVERSITY
Ahemdabad04-2024
HSC - Biology
GSHEB
Gandhinagar06-2019
SSC -
GSEB
Gandhinagar04-2017
Skills
- Communication skills
- Problem-Solving & Troubleshooting
- Technical & Product knowledge
- Time Management & Multitasking
- Teamwork & Collaborations
- Conflict Resolution
- Adaptability & Learning
Hobbies and Interests
- Reading
- Music
Disclaimer
I hereby declare that all the particulars given above are true to the best of my knowledge.
Personal Information
- Date of Birth: 12/15/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Basic Knowledge
COMPUTER BASIC KNOWLEDGE, CCC-A GRADE
Languages
English, Hindi, Gujarati
First Language
Timeline
Support Executive
Advantmed India LLP
09.2024 - Current
Customer Service Representative
TECH MAHINDRA PRIVATE LIMITED
10.2021 - 09.2024
B.A - English Literature
GUJARAT UNIVERSITY
HSC - Biology
GSHEB
SSC -
GSEB