PRIYANKA PAL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Support Executive
TCS
07.2019
- Need to make reports daily using Excel and PowerPoint
- Presentation team performance to client
- Need to handle client escalation
- Need to handle quarter end financial report etc.
Senior Associate
Wipro
Kolkata
02.2016 - 07.2019
- Worked on resolving customers queries
- Healthcare claims & data management etc.
Customer Service Executive
IBM Globus (Concentrix)
Kolkata
04.2015 - 01.2016
- Worked on resolving customers queries
- B2B finance and bill making
- Handled high level escalations etc.
Office Assistant
PROSTAR HOSPITALITY SERVICES PVT.LTD
09.2011 - 03.2015
- Prepared the report best on attendance, allocation register for the morning meeting
- Maintain the good Relations with clients
- Maintained the personal file H2R
- Take care Employees Provident fund & ESIC facilities
- Prepared monthly attendance & Salary sheet
- Leave register, Uniform register
- All kind of statutory register
- Banking Monthly bill check with the clients Payment follow-up Employees welfare.
Education
Bachelor of Arts -
Calcutta University
Skills
- Communication skills Effective communication skills are a prerequisite for most jobs
- Teamwork skills
- Digital literacy
- Attention to detail
- Adaptability
- Time management skills
- Work ethic
- Customer service skills
Accomplishments
- Re-organized something to make it work better
- Came up with a new idea that improved things
- Developed or implemented new procedures or systems
- Worked on special projects with clients
- Received multiple awards for best performance
Achievements
- Identified a problem and solved it.
- Come up with a new idea that improved things.
- Developed or implemented new procedures or systems.
- Worked on special projects.
- Received awards.
Languages
English
Bengali
Hindi
Phone No
8240321709
Permanent Address
16Bagmari lane BL-13 FL-04, Kankurgachi, Kolkata - 700054
Personal Information
- Husband's Name: Mr. Sangram Dhar
- Father's Name: Mr. Goutam Pal
- Mother's Name: Mrs. Rupali Pal
- Date of Birth: 04/04/91
Extracurricular Activities
Painting
Dancing
Story writing
Gardening
Timeline
Support Executive
TCS
07.2019
Senior Associate
Wipro
02.2016 - 07.2019
Customer Service Executive
IBM Globus (Concentrix)
04.2015 - 01.2016
Office Assistant
PROSTAR HOSPITALITY SERVICES PVT.LTD
09.2011 - 03.2015
Bachelor of Arts -
Calcutta University