Ayush Talwariya
Support Executive
Jaipur
Summary
Dynamic customer service professional with extensive experience in domestic and international markets, including India, the UK, and North America. Proven ability to deliver exceptional service across various channels calls, chats, and emails in diverse settings such as BPO and corporate environments. Recognized for strong organizational skills and dependability, effectively managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to achieve team objectives and enhance overall customer satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Support Executive
Wanderon Experience
11.2025 - Current
- Explaining travel packages, itineraries, and pricing to potential clients.
- Handling inbound and outbound leads, and offering tailored travel solutions.
- Managing CRM tools and customer interaction records.
- Coordinating with the sales and operations team to ensure a smooth conversion.
- Recorded a team-high conversion rate of 17.3%, attributed to strong communication, relationship-building, and persuasive selling skills.
Customer Relation Management
Sunex Stones (Over Seas, USA)
01.2025 - 11.2025
- Managed 50–70 daily customer interactions across chat, email, and phone, ensuring timely and effective resolutions.
- Executed over 100 customer satisfaction surveys, providing actionable insights that enhanced service quality.
- Achieved a 90%+ first-contact resolution rate through strong product expertise, contributing to improved customer retention.
Customer Support Associate
Amazon India Development Centre
01.2022 - 09.2023
- Delivered multi-channel support (calls, emails, chats) to 50–80 customers daily across North America, the UK, and India, ensuring timely and effective resolution.
- Worked across 3+ internal departments (Refunds, Amazon Pay, Tech Support) to handle diverse customer queries and issues.
- Collaborated with team leads and cross-functional teams to improve service quality, contributing to enhanced operational efficiency.
- Consistently achieved 100% KPI targets (ACH) while maintaining 75% customer satisfaction, along with high response accuracy and reduced resolution time.
Education
Bachelor’s Degree - Bachelor's of Commerce
University of Rajasthan
Jaipur03-2022
PGDM - Marketing Management
JIMS
Jaipur 04.2001 -
Skills
Effective communication
Client relations
Collaborative teamwork
Effective conflict resolution
Approachable demeanor
Proficient in Microsoft Office
Accomplishments
- Awarded Employee of the Month for outstanding performance.
- Participated in Youth Parliament Sessions (2018 & 2019).
Declaration
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Timeline
Support Executive
Wanderon Experience
11.2025 - Current
Customer Relation Management
Sunex Stones (Over Seas, USA)
01.2025 - 11.2025
Customer Support Associate
Amazon India Development Centre
01.2022 - 09.2023
PGDM - Marketing Management
JIMS
04.2001 -
Bachelor’s Degree - Bachelor's of Commerce
University of Rajasthan