Jeeva Sabari A.S
Support Executive
Chennai
Summary
Confident multitasker with 1.5 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Support Executive
Tata Consultancy Services
Chennai
02.2022 - Current
- Coordinated priority of support work based on client and business needs.
- Tracked inbound support tickets to provide clear resolutions to customers.
- Translated technical terminology for clients to communicate through ticket system.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Worked in service now, Splunk & Dynatrace monitoring tools.
Education
Bachelor of Science - Computer Science
Gobi Arts And Science College
Gobichettipalayam 07.2018 - 05.2021
Skills
Technical Support
Customer Service Understanding
Technical Support Expertise
Quality Assurance
Client Relationships
Customer Service Management
Effective Customer Communication
Account Management
Complaint Resolution
Meeting Coordination and Support
Timeline
Support Executive
Tata Consultancy Services
02.2022 - Current
Bachelor of Science - Computer Science
Gobi Arts And Science College
07.2018 - 05.2021