PRANAY KRISHNA SATYADEV SUNKARANAM
Systems Engineer
Pithapuram,Andhra Pradesh
Summary
Results-oriented Support Manager offering 3+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Support Executive
TATA CONSULTANCY SERVICES
HYDERABAD, TELANGANA
03.2018 - Current
- Coordinated priority of support work based on client and business needs.
- Collaborated with quality assurance and R&D teams to facilitate support query resolution.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained composure when faced with difficult customer situations.
- Updated [Type] systems and databases to update client and communication records.
- Established and implemented effective training programs to maximize team performance.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
BACHELOR oF TECHNOLOGY - Electrical & Electronics Engineering
Vignan'S Foundation For Science, Technology& Resea
Vadlamudi(Guntur) 06.2013 - 06.2017
Skills
Technical support expertise
undefinedTimeline
Support Executive
TATA CONSULTANCY SERVICES
03.2018 - Current
BACHELOR oF TECHNOLOGY - Electrical & Electronics Engineering
Vignan'S Foundation For Science, Technology& Resea
06.2013 - 06.2017
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services