PRANAY KRISHNA SATYADEV SUNKARANAM
Systems Engineer
Pithapuram,Andhra Pradesh
Summary
Results-oriented Support Manager offering 3+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Support Executive
TATA CONSULTANCY SERVICES
HYDERABAD, TELANGANA
03.2018 - Current
- Coordinated priority of support work based on client and business needs.
- Collaborated with quality assurance and R&D teams to facilitate support query resolution.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained composure when faced with difficult customer situations.
- Updated [Type] systems and databases to update client and communication records.
- Established and implemented effective training programs to maximize team performance.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
BACHELOR oF TECHNOLOGY - Electrical & Electronics Engineering
Vignan'S Foundation For Science, Technology& Resea
Vadlamudi(Guntur) 06.2013 - 06.2017
Skills
Technical support expertise
Customer service understanding
Quality assurance
Training and mentoring
Technical Support
Database administration
Business administration
Timeline
Support Executive
TATA CONSULTANCY SERVICES
03.2018 - Current
BACHELOR oF TECHNOLOGY - Electrical & Electronics Engineering
Vignan'S Foundation For Science, Technology& Resea
06.2013 - 06.2017