Mrinmoy kayal
Support Executive
Uluberia
Summary
Dynamic Support Executive with a proven track record at E-Procurement Technologies Limited, excelling in problem-solving and customer service. Enhanced customer satisfaction through prompt resolution of technical issues and effective management of high-volume support tickets. Adept at collaborating with cross-functional teams to drive continuous improvement and tailor solutions to meet client needs.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Support Executive
E-Procurement Technologies Limited
08.2024 - Current
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Insurance Consultant
Bajaj Allianz General Insurance Company Limited
03.2024 - 08.2024
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
Education
ITI -
JLD ITI College
Kolkata, India 04.2001 -
High School Diploma -
Somruk Shital Chandra Institution
Howrah 04.2001 -
Skills
Problem-solving
Timeline
Support Executive
E-Procurement Technologies Limited
08.2024 - Current
Insurance Consultant
Bajaj Allianz General Insurance Company Limited
03.2024 - 08.2024
ITI -
JLD ITI College
04.2001 -
High School Diploma -
Somruk Shital Chandra Institution
04.2001 -
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