Confident multi-tasker with 8+ years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·
Hi, I’m
Anuj Sharma
Software support analyst
Bengaluru
Summary
Overview
8
years of professional experience
Work History
Tata Consultancy Services
Support Executive
02.2016 - 02.2022
Job overview
- Worked as a System Engineer and support executive for Dotnet application and SQL Database
- Implemented service improvements and problem fixes for critical incidents.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
Tata Consultancy Services
System Engineer
9 2015 - 02.2016
Job overview
- Worked as a System Engineer and support executive for Dotnet application and SQL Database
- Implemented service improvements and problem fixes for critical incidents.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Applied Materials india
Product Support Analyst
03.2022 - Current
Job overview
- Working as a product support analyst, resolving complex product issues, troubleshooting, analyzing logs, and providing solutions to customers
- Experience in customer escalation and visiting customer fabs.
- Reduced support tickets by providing comprehensive training materials and user documentation.
- Enhanced product usability by identifying and resolving software issues.
- Collaborated with cross-functional teams to improve product features based on customer feedback.
Education
Samrat Ashok Technological InstitueVidisha, India
Bachelor of Engineering from Information Technology, India
05.2001
University Overview
Skills
Customer support
Professionalexperience
Professionalexperience
ASP.NET, c#.NET, 2 years, SQL and Oracle DB, 1 year, Gathering functional requirements from users, Analyzing feasibility of system changes, Implementing system changes, Implemented service improvements and problem fixes for critical incidents, Reduced major issues in production, Good exposure to Agile model, Good problem-solving skills, Focused on customer requirements and deliverables, MDP products, current, Resolving complex product issues, Troubleshooting, Analyzing logs, Identifying root causes, Communicating solutions to customers, Handling customer escalations, Visiting customer fabs, Multitasking, Working with customers worldwide, Reviewing test cases and release notes, Prioritizing tasks for upcoming releasesLanguages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Product Support Analyst
Applied Materials india
03.2022 - Current
Support Executive
Tata Consultancy Services
02.2016 - 02.2022
Samrat Ashok Technological Institue
Bachelor of Engineering from Information Technology, India
05.2001
System Engineer
Tata Consultancy Services
9 2015 - 02.2016
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