Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BHUMIKA

BHUMIKA

NEW DELHI

Summary

Dynamic customer service professional with a proven track record at Muthooth Finance, excelling in client relationship management and project management. Adept at resolving complex inquiries and enhancing customer satisfaction through effective communication and data analysis. Committed to delivering exceptional service and driving positive outcomes in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Executive

Anderomeda
New Delhi
03.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and educated customers on service features.
  • Processed customer orders and managed account updates accurately.
  • Collaborated with team members to enhance service delivery methods.
  • Maintained customer records in the company database effectively.

Customer Service Chat Representative

credit q
New Delhi
03.2021 - 11.2023
  • Assisted customers with inquiries through live chat support.
  • Resolved issues by providing accurate information and troubleshooting steps.

Customer Care Executive

Muthooth finance
New Delhi
02.2018 - 08.2020
  • Assisted customers with inquiries and resolved issues promptly.
  • Handled complaints and provided effective solutions to customers.
  • Conducted follow-up calls to ensure customer satisfaction levels were met.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Educated clients on financial products and services available.

Education

MAPC -

IGNOU
New Delhi
07-2024

Master of Arts -

IGNOU
New Delhi
08-2017

Bachelor of Arts -

Delhi University
New Delhi
08-2010

High School Diploma -

Sarvodaya Kanya Vidhalya
New Delhi
03-2006

Skills

  • Project management
  • Customer service
  • Data analysis
  • Social media marketing
  • Content creation
  • Client relationship management

Languages

English
Advanced (C1)
C1
Hindi
Native
Native

Timeline

Customer Service Executive

Anderomeda
03.2025 - Current

Customer Service Chat Representative

credit q
03.2021 - 11.2023

Customer Care Executive

Muthooth finance
02.2018 - 08.2020

MAPC -

IGNOU

Master of Arts -

IGNOU

Bachelor of Arts -

Delhi University

High School Diploma -

Sarvodaya Kanya Vidhalya
BHUMIKA